UFC GYM Fitness Sales Manager

Benefits: Bonus based on performance Dental insurance Employee discounts Free uniforms Health insurance Opportunity for advancement Paid time off Parental leave Training & development Competitive salary Flexible schedule Tuition assistance Vision insurance Wellness resources General Summary: The Fitness Sales Manager is responsible for ensuring a positive customer experience personally, and through Coach’s supervision. The manager delivers great member service along with Private Training & Supplement revenue, addresses member concerns, employee relations issues, and oversees scheduling and time‑keeping activities. On a regular basis, they communicate and enforce company and club policies and procedures. This role requires 7‑day availability, including both morning and night shifts. Essential Duties & Responsibilities: 1) Sell and Conduct Private Training & Small Group Training with Members Sells training sessions and executes an effective prospecting strategy, conducts guest tours, and completes sales of staff when needed through the turnover process. Services Intro PT packages, builds value, and re‑signs clients on full programs to hand off to the coaching staff. Prospects members in person/digital to generate complimentary appointments to sell personal training programs. Ensures accurate administration of client programs, supplement purchases, measurement tracking, and workout programs; arrives on time, prepared, and attentive for training appointments. Assists in all revenue‑generating activities, including complimentary workouts, supplement booths, body‑fat tables, seminars, and workshops. Achieves monthly revenue objectives set forth by the company for Private Training and Supplements. Reviews daily club sales performance and individual employee performance statistics with the Fitness Manager, Vice President, and staff members to identify issues and clarify behaviors needed to achieve club sales goals. Administers company policies as they relate to the sales process. Independently schedules and manages client appointments to ensure optimal time management and service delivery. Coordinates directly with clients to arrange sessions, meetings, or service visits according to their availability and needs. Maintains up‑to‑date scheduling records and makes adjustments to accommodate changes or cancellations. Manages personal client scheduling and calendar coordination. Oversees the full scheduling lifecycle for individual client appointments. 2) Club Administration Works with the Fitness Manager to ensure coaches are productive and that revenue and service goals are properly communicated, keeping the club on track to attain daily, weekly, and monthly financial goals. Sets monthly, weekly, and daily goals and objectives consistent with or above those of the company; conducts monthly, weekly, and daily meetings with coaches to review performance and operations and offer direction, motivation, and guidance toward achieving personal and club goals. Handles member service matters such as providing tours of the club, explaining services offered by the Coaching Department, and signing members up for training agreements and appointments; mediates member issues and concerns in a timely and effective manner, elevating issues when appropriate. Performs various administrative and housekeeping duties within assigned areas as needed. Alerts the operations staff of repairs and maintenance needs in the club; personally conducts a facility walk‑through daily. Supervises coach sales activities, reviews agreements, and prepares daily paperwork. Complies with operational procedures in the club and follows up with compliance checks by monitoring club systems and employee performance. Organization Relationships: The Fitness PT Sales Admin will report directly to the Fitness Manager and/or General Manager. The admin will communicate and enforce all policy and procedures with the Coaching Team. Duties require interaction with all club members and employees. Required Qualifications: 1) Knowledge, skills & abilities: In‑depth knowledge of personal training techniques from assessment to program design and sales. Must be able to operate and adjust all fitness equipment. Knowledge of company policies, practices and procedures, including emergency and safety procedures. Strong interpersonal and communication skills; able to demonstrate and maintain a friendly, enthusiastic, and positive attitude. Possesses a strong customer service focus; responds professionally to requests and inquiries from guests, members, and staff. Understands and follows oral and written instructions; communicates clearly and concisely. Possesses strong organizational skills; understands basic record‑keeping practices and procedures; demonstrates the ability to organize and prioritize multiple tasks. Must be computer proficient, with basic skills in Microsoft Word and Excel. Adheres to meal and rest break periods and must clock in and out for all shift times. 2) Required Experience: Minimum of one certification from an organization recognized by UFC Gym. Current CPR/AED certification. High school diploma or GED. Four‑year degree in a related field recognized by UFC Gym (preferred). Minimum two years of related experience. Experience in management/employee relations preferred. 3) Physical Requirements: Regularly required to stand. Physical effort includes lifting heavy weights, squatting, bending, reaching, spotting, and prolonged standing and walking; must frequently lift and/or move up to 45+ lbs. #J-18808-Ljbffr