Case Management Manager

Your future role at a glance

Location: Mequon, WI | Onsite


Facility: Columbia St. Mary's Hospital Ozaukee


Department: Case Management

Schedule: Day shift | Full-Time


Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• Manage assigned case managers, related activities and workflow to ensure effective and efficient patient care.
• Manage professional and clerical associates who work in case management, as well as tracking of the post-acute period and provision of disease management, and contracting with internal and external resources.
• Communicate with administration and medical staff in matters related to appropriateness of hospital admissions, discharge planning, and length of stay.
• Serve as content specialist for staff in the areas of utilization criteria, appeal and review process, and case management system documentation.
• Develop staff schedule and revise assignments daily to assure optimal unit coverage and distribution of workload within staffing standards. Cover on units as needed and serve as a resource for complex case management issues.

What minimum requirements you'll need

Licensure / Certification / Registration:

• One or more of the following required:
  • Registered Nurse credentialed from the Wisconsin Board of Nursing obtained prior to hire date or job transfer date.
  • Social Worker credentialed from the Wisconsin Board of Marriage & Family Therapy, Professional Counseling & Social Work obtained prior to hire date or job transfer date.
• Case Manager credentialed from the American Case Management Association (ACMA) preferred.
• Case Manager credentialed from the Commission for Case Manager Certification (CCMC) preferred.

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required.
• Masters Degree preferred.

Work Experience:

• 3 years of experience required.
• 1 year of leadership or management experience required.

What additional preferences we're seeking

• Strong written and verbal communication. This individual will report directly to the hospital CFO and have heavy communication with physicians and hospital senior leadership.

Equal employment opportunity employer


Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice


Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer does not participate in E-Verify and therefore cannot employ STEM OPT candidates.

Responsibilities

• Manage assigned case managers, related activities and workflow to ensure effective and efficient patient care.
• Manage professional and clerical associates who work in case management, as well as tracking of the post-acute period and provision of disease management, and contracting with internal and external resources.
• Communicate with administration and medical staff in matters related to appropriateness of hospital admissions, discharge planning, and length of stay.
• Serve as content specialist for staff in the areas of utilization criteria, appeal and review process, and case management system documentation.
• Develop staff schedule and revise assignments daily to assure optimal unit coverage and distribution of workload within staffing standards. Cover on units as needed and serve as a resource for complex case management issues.

Qualifications

Licensure / Certification / Registration:

• One or more of the following required:
  • Registered Nurse credentialed from the Wisconsin Board of Nursing obtained prior to hire date or job transfer date.
  • Social Worker credentialed from the Wisconsin Board of Marriage & Family Therapy, Professional Counseling & Social Work obtained prior to hire date or job transfer date.
• Case Manager credentialed from the American Case Management Association (ACMA) preferred.
• Case Manager credentialed from the Commission for Case Manager Certification (CCMC) preferred.

Education:

• High school diploma/GED with 2 years of experience, or Associate's degree, or Technical degree required.
• Masters Degree preferred.

Work Experience:

• 3 years of experience required.
• 1 year of leadership or management experience required.