Temporary Associate - Office Division ($27.21 - $35.29)

Temporary Associate - Office Division

Position Summary: Contract/Temporary Assignment with the potential to become to full-time associate. Onsite five days a week. Supports the operations management leadership team by performing administrative and reporting functions, integral to the day to day management of assigned office properties. Exhibits superior customer service in all communication with customers as the initial point of contact.

Key Responsibilities:

• Resolve customer service calls and requests; escalate requests that are above scope to Senior Associate.
• Answer phone, distribute mail and prepare email and regular mail.
• Verify phone and voice mail systems are working properly.
• Activate and deactivate access cards and order keys.
• Maintain a key sign-in/out log for outside vendors.
• Ensure that the management office is presentable at all times.
• Maintain all office/kitchen supplies and inventory, including printers and copier if needed; issue purchase orders.
• Maintain and distribute nightly security passdown logs.
• Maintain and distribute janitorial logs.
• Create general notices and communications to customers.
• Monitor all customer service requests to ensure timely and efficient resolution.
• May support Senior Associate with accounts payable and accounts receivable.
• Coordinate with service providers as needed to ensure top quality work is performed in a timely manner.
• Complete all general filing (electronic or paper).
• Coordinate Conference Center usage.
• Assist with move-ins and move-outs.
• Update various databases, spreadsheets, and directories.
• May review, audit, collect customer insurance certificates, and maintain compliance.
• Maintain vacant suites and marketing materials.
• May manage the new and existing employee hiring process to include, but not limited to, phone, computer, signage, and business cards.
• Assist operations management team in facilitating customer events.
• Provide administrative support to operations team as needed.

Minimum Qualifications / Other Expectations: Bachelor's degree preferred. Professional appearance and demeanor. Business writing capability. Organized and self-motivated. Calm in emergency situations. Ability to thrive and multi-task in fast-paced environment. Punctual with attendance and dependable work ethic. Zero to two years of relevant work experience. Proficient in Word, Excel and Outlook. Detail oriented and able to prioritize tasks. Customer service focused.

Compensation: Base Pay Range: $26.54 - 34.52/hr

About Us: Irvine Company is a privately held real estate investment company and master-planner committed to creating and sustaining communities that thrive for generations. Irvine Company is respected for its master planning and environmental stewardship of the Irvine Ranch in Orange County, including diversified operations throughout coastal California. Irvine Company brings to life neighborhoods and sustainable communities with a full range of housing, jobs, retail centers, schools, parks and open space. We take as much pride in our employee community as we do the communities we create. It's an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.

Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.