Customer Retention Specialist - State Farm Agent Team Member
Rachael Spoon - State Farm Agent
Job Description
Job Description
Benefits:
- Opportunity for advancement
- Training & development
- Bonus based on performance
- You’re the person people turn to when they need a hand - calm, steady, and ready to help.
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide , making customers feel understood while finding the answer or directing them to one of your teammates.
- You’re compassionate under pressure and can help someone through their worst day with clarity and empathy.
Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on assisting the team with day-to-day activities that help the agency to better serve our customers. Responsibilities
- Communicate with existing customers regarding billing, claim and policy needs.
- Review accounts and assist with updates or changes as needed.
- Identify opportunities to enhance customer satisfaction and engagement.
- Maintain accurate records and documentation of interactions.
- Assist and collaborate with team members to meet retention and outreach objectives.
- Strong interpersonal and problem-solving abilities.
- Effective communication and listening skills.
- Detail-oriented with a focus on customer experience.
- Desire to help your team be the best for your customers.
- Previous experience in customer service or account management preferred.
- Obtaining applicable state insurance licenses is preferred, but not required.
Vacancy posted 4 days ago
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