Veterinary Customer Service Representative

Job Description

Job Description

????  WE'RE HIRING: CLIENT SERVICE REPRESENTATIVE (CSR) ????
???? Saunders Veterinary Services | Avon Park, FL

Are you the person who can make everyone feel welcome—even on the busiest day? ????

Do you love animals, thrive around people, and somehow manage to keep 12 things moving at once without breaking a sweat? ????

Saunders Veterinary Services is looking for a Client Service Representative who brings the right mix of compassion, organization, communication, and ✨good vibes✨ to our team.

You'll be one of the first people our clients meet—and a BIG part of making sure their experience feels smooth, welcoming, and cared for from check-in to check-out. ????????????

???? WHAT DOES A CSR ACTUALLY DO?

You're basically the connection point between our clients, their pets, and our veterinary team.

Your day may include:

• ???? Welcoming clients and their pets with a warm, friendly attitude

• ???? Answering phones and helping clients with questions

• ???? Scheduling appointments and managing the appointment flow

• ???? Checking clients in and out and keeping information accurate

• ???? Processing payments and handling invoices

• ???? Updating and maintaining client + patient records

• ???? Communicating important information between clients and the medical team

• ???? Assisting with prescription/refill requests and directing medical questions to the appropriate team member

• ???? Following up with clients when needed

• ???? Helping explain services, estimates, invoices, and next steps

• ???? Supporting a smooth patient experience from arrival to departure

• ???? Knowing when to jump in and help wherever the team needs you

• ???? Keeping things moving when the phones are ringing, appointments are arriving, and the waiting room is getting BUSY

Basically… you're helping keep the whole front end of the hospital running. ????

???? YOU'LL PROBABLY LOVE THIS JOB IF…

• You genuinely LOVE animals ????

• You're a people person

• You're friendly, professional, and confident communicating with clients

• You can multitask without getting overwhelmed

• You're organized and pay attention to the little details

• You can handle a fast-paced environment

• You know how to stay calm when things get a little ✨chaotic✨

• You're comfortable talking about services, estimates, payments, and scheduling

• You're a team player who's willing to jump in wherever needed

• You understand that pet parents can be emotional—and you lead with empathy ❤️

• You have customer service experience (veterinary or healthcare experience = major bonus!)

???? THIS IS MORE THAN JUST ANSWERING PHONES.

Our CSRs help create the entire client experience.

Whether someone is bringing in their new puppy, checking on a sick pet, picking up medication, or navigating a difficult moment with their best friend—you'll be there to make sure they feel heard, respected, and cared for.

???? WHAT YOU'LL GET

• ???? Competitive pay + benefits

• ???? A team that genuinely cares about animals

• ???? Opportunities to learn and grow

• ???? A supportive team environment

• ???? Plenty of adorable patients

• ???? A chance to make a real difference for pets AND their people

If you're organized, compassionate, great with people, and ready to be part of a veterinary team that cares about doing things the right way…

We want to meet you! ????????

???? Saunders Veterinary Services — Avon Park, FL

Ready to join the team?

???? APPLY TODAY!
Your next favorite job might come with a LOT of fur. ????????✨