Customer Experience Lead — Lab Quality & Turnaround
EssilorLuxottica
EssilorLuxottica is seeking a Customer Advocacy Lead to manage a small team focused on customer satisfaction and service recovery within the lab. You will partner with operations, quality, and support to improve outcomes and performance. The role emphasizes data-driven decision making, turning customer feedback into action plans, and closely monitoring KPI dashboards to ensure end-to-end turn times and quality goals are met. #J-18808-Ljbffr EssilorLuxottica
Vacancy posted 5 days ago
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