Project Management Office Lead

Company Description At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time. Job ID: P143575-2790 Job Description

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job. Leads the program/project management on the most visible and complex healthcare initiatives for Stanford Medicine Children’s Health. Serves as a portfolio manager and leads end-to-end program management for all enterprise operations initiatives in the PMO portfolio, including program charter development, integrated scheduling, budget tracking, risk management, and benefits realization. Builds long term relationships and forms interdisciplinary teams that include participation from patient care, research and education mission areas. Responsible for the overall execution and delivery of strategic program & portfolio objectives and deliverables; providing recommendations on scope, schedule, resources, budget and risks. This role provides enterprise-level leadership, strategic execution, and operational oversight for the most complex, cross-cutting hospital and academic programs focused on evidence-based care pathway standardization, access flow optimization, clinical operations, workforce model redesign, staffing structure optimization, operational efficiency, quality improvement, safety, patient experience, health equity, and value-based care. This position functions as an execution partner for the most complex programs, translating strategic priorities into actionable programs, ensuring disciplined implementation, and aligning clinicians, data, and operations to achieve measurable improvements in outcomes. The role requires exceptional executive function, change management capability, and the ability to operate effectively across clinical, analytical, operational, and governance domains in a highly matrixed environment.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned. Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Leads program/project management on the most visible and complex healthcare initiatives for Stanford Medicine Children’s Health.
• Leads end-to-end program management for all enterprise and clinical operations initiatives in the PMO portfolio, including program charter development, integrated scheduling, budget tracking, risk management, and benefits realization.
• Serves as the primary PMO relationship owner for stakeholder engagement and communication throughout program lifecycles. Builds long term relationships and forms interdisciplinary teams that include participation from patient care, research and education mission areas.
• Functions with full authority for the execution and delivery of strategic program & portfolio objectives and deliverables; providing recommendations on scope, schedule, resources, budget and risks. This role provides enterprise-level leadership, strategic execution, and operational oversight for complex, cross-cutting hospital and academic programs focused on quality improvement, safety, patient experience, health equity, and value-based care.
• Leads the strategy, evaluation, reporting, tracking and execution of complex projects and initiatives for the organization as well as for assigned department(s) and functional area(s). Coordinates and manages the programming, planning, implementation and monitoring of complex organization-wide projects, initiatives and ongoing efforts. In partnership with the senior leadership and clinical stakeholders, the position uses data, SWOTs and focus groups to analyze issues in order to identify projects that support strategic plans and goals.
• Serves as a leader of interdisciplinary programs on an enterprise level. Position works with executive management and coordinates dynamic teams of individuals to meet business objectives, schedules, and outcomes.
• Directs and integrates the most complex projects, programs and initiatives in consultation with senior leadership. Provides end-to-end leadership for strategy development, program design, implementation, performance monitoring, and sustainability across hospital- and system-level initiatives that rely on data, analytics, clinician engagement, and continuous improvement methodologies.
• Translates priorities into clearly defined roadmaps, governance structures, performance metrics, and implementation plans.
• Develops new programs and evolves existing initiatives from concept through full implementation and operationalization, ensuring alignment with institutional strategy and regulatory requirements.
• Oversees a portfolio of complex, interdependent initiatives that span departments, clinical services, research, informatics, and operations.
• Applies rigorous program and project management disciplines, including scope definition, milestones, dependencies, risk management, and issue resolution.
• Establishes mechanisms for performance management, including dashboards, reporting structures, and executive updates.
• Provides new and innovative ideas, techniques, and opportunities to the forefront to foster continuous improvement in strategy execution. Facilitates cross functional relationships with key stakeholders in order to align goals, strategy, and deliverables.
• Partners closely with analytics, informatics, and data governance teams to ensure high-quality, reliable data is translated into actionable insights for clinicians and leaders. Identifies when project proposals are warranted by using data analytics, survey data, SWOTs, workforce planning, and focus groups. Conducts a root cause analysis and problem statement.
• Supports the development and use of common data models, performance measurement frameworks, and learning health system approaches.
• Facilitates effective collaboration between clinicians, data scientists, and operational leaders to drive evidence-based improvement.
• Oversees compliance with institutional policies, regulatory requirements, and external partnership obligations. Implements quality control measures to ensure project compliance with department, hospital, and university policies, government codes and regulations. Ensures conformance to the requirements of all project participants.
• Develops and oversees program budgets, including forecasting, monitoring, and variance analysis.
• In collaboration with senior leadership, develops and presents business cases to obtain program/project sponsorship, budget, and resource allocation. Ensures efficient and responsible stewardship of funds while advancing strategic objectives. Guides resource allocation decisions across staff, analytics, and operational investments.
• Manages, assesses, and documents project scope and program, describing the objectives, stakeholder identification, resource requirements, parameters, risks and benefits of the project, timelines and tracks and communicates ongoing performance against goals.
• Develops and maintains project charters to include purpose, objectives, scope, risk mitigation, metrics, timeline, communication plan, and deliverables, debrief, and measurements.
• Documents current and future-state processes and oversees the development and implementation of operational workflows.
• Manages communications on a regular and timely basis, ensuring that all project participants are informed of project status, barriers, and required actions. Creates communication and change management plans for all types of stakeholders. Conducts project debrief sessions, identifies lessons learned, and applies the lessons learned to future projects.
• Lead the development and management of implementation plans for complex projects. In collaboration with applicable partners, develops and implements training around project deliverables that result in changes in process, procedures, policy, etc.
• Manages program-level risk registers, interdependency maps, and stakeholder communication plans; escalates unresolved issues to the PMO Director in a timely manner.
• Serves as a lead for other PMO staff and provides direction, scope guidance and overall oversight of less experienced PMO staff. Monitors productivity, triages and assigns work, trains new members, monitors progress, establishes work standards, and provides input including performance appraisals.
• Provides input and analysis to help inform decision-making on new PMO programs and initiatives. Monitors PMO metrics and service level agreements (SLAs) on regular cadence and provides proactive recommendation to adhere to turnaround times. Responsible for developing, updating, and maintaining standard process documents.
• Serves as the subject matter expert and the escalation point for the PMO. Represents the PMO organization wide task forces & steering committees.

Qualifications

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying. Education: Bachelor's Degree in a work-related discipline / field from an accredited college or university. Master’s degree in a relevant field (e.g., healthcare administration, public health, analytics, business, or related discipline) is preferred. Experience: Seven (7) years of progressively responsible and directly related work experience. Extensive project or program experience in large-scale clinical operations, hospital throughput, care delivery redesign, workforce programs, and/or staffing model redesign. License / Certification: Project Management Professional (PMP) certification is preferred. Lean or Six Sigma certification (Green Belt or higher) preferred.

KNOWLEDGE, SKILLS & ABILITIES

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

• Demonstrated senior-level leadership and the ability to influence across multiple organizational boundaries.
• Advanced expertise in program and project management for complex, enterprise initiatives.
• Strong background in healthcare data, analytics, performance measurement, and quality improvement.
• Proven ability to lead change management and implement strategy in clinically complex environments.
• Excellent strategic thinking, analytical, organizational, and problem-solving skills.
• Strong financial acumen, including budget development, monitoring, and forecasting.
• Exceptional interpersonal and communication skills, with credibility among clinicians, executives, and external partners.
• Ability to foster effective working relationships and build consensus.
• Ability to plan, organize, prioritize, work independently and meet deadlines.
• Knowledge of Windows-based office software, computers and operating systems.
• Knowledge of research processes, data development, data analysis, syndicated data and consumer information resources.
• Experience in using effective project management tools and methods.
• Ability to work in a matrix environment with multiple stakeholders and clients.
• Ability to conduct research, conduct analysis, reach conclusions, and present findings.

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. Additional Information Pay Range Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range. Minimum to Midpoint Range (Hourly): $63.96 to $84.81 Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance. Employee Referral Amount: 375 Employee Group: EX - Exempt Fixed Term Employment Duration: None Job Family: LP Project-Program Management Department: Administration Fellowship Remote Eligible: No Benefits Eligible: Yes Scheduled Weekly Hours: 40 Work Shift: Day - 08 Hour