Business Operations Project Intern, Content Operations (TikTok-Operations-Operations Efficiency) - 2026 Start (BS/MS)

Business Operations Project Intern, Content Operations

Location: New York

Employment Type: Intern

Job Code: A210370

Responsibilities

About the team: Join our Content Operations team and play a vital role in empowering entertainment/sports/publishing creators and partners around the world! We focus on enhancing the experience of creating Professionally Generated Content (PGC) on our platform, driving creativity and innovation in the short-video space. If you're passionate for the content industry, have a drive to build innovative products, and enjoy building global connections, this role is for you. This role sits within the Operations Efficiency team, which seeks to drive effectiveness and efficiency of Ops programs and management by standardizing best practice, diagnosing and solving global underperformance and supplementing our strategies with external insight & rigour. As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

About the Internship: TikTok's internship program offers students real-world exposure and hands-on experience in a fast-paced, dynamic industry. You'll participate in impactful projects, development workshops, and social events, all while building core professional skills. This is your opportunity to contribute meaningfully and explore a potential career path with us.

Responsibilities: As a Content Operations intern focusing on Business Operations, you will:

• Build and drive the Content Operations team's centralized infrastructure (i.e. content programs calendar, recap repositories, OKR/budget guides, etc.), which can be referenced across Ops, PGC, and Cross-Functional (XFN) teams.
• Ideate and develop the future roadmap for business enablement through the centralized infrastructure, reviewing usage requirements and operational workflows across the organization
• Build functionality & partner with XFN teams to build key operational infrastructure, as well as build local workflows and develop Standard Operating Procedures (SOPs) for the regular updates of key documents.
• Review and learn about the operations of the PGC, Ops, and XFN organizations, building critical workflows tied to impact and results.

Qualifications

Minimum Qualifications:

• Currently pursuing a Bachelor's degree
• Proven ability to manage multiple projects simultaneously while maintaining exceptional attention to detail.
• Strong analytical and problem-solving skills, with a track record of using data to inform decisions and improve processes.
• Excellent organizational skills with a demonstrated ability to build, manage, and optimize operational workflows.
• Strong written and verbal communication skills, with the ability to distill complex processes into clear documentation and SOPs.

Preferred Qualifications:

• Prior internship or project experience in Operations, Project Management, Strategy, or Business Enablement within the tech, media, or entertainment industry.
• Strong interest in collaborating cross-functionally across different departments (e.g., product, marketing, content).
• Deep understanding of the digital content ecosystem, creator economy, and current trends on platforms like TikTok.
• A proactive, self-starter mentality with the ability to thrive in a fast-paced, ambiguous, and rapidly evolving environment.