Manager, Epic Cadence & Reporting

Overview

The Manager of Epic Cadence and Reporting is responsible for the leadership and management of business analysis, support, optimization, and maintenance activities related to Epic Cadence scheduling workflows and Epic reporting applications. The position provides oversight for functional areas including Cadence, Facility Structure, SER, and Cogito reporting tools, and ensures that system design, configuration, and reporting solutions support operational, clinical, and administrative requirements. The role is accountable for prioritization of work, issue resolution, implementation of system enhancements, and adherence to organizational standards, regulatory requirements, and established best practices. The Manager also supervises staff and collaborates with operational, clinical, and information technology stakeholders to support effective workflows, service performance, and data-informed operations.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Manages a team that supports scheduling workflows, Facility Structure, SER, and Epic Cogito reporting tools for operational and business stakeholders. Oversees day-to-day support, ongoing optimization, and longer-term enhancements to ensure systems and reporting capabilities meet departmental and institute needs.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.
• Manages intake, prioritization, tracking, resolution, escalation, and reporting for requests and incidents related to Cadence and Reporting applications in accordance with established processes. Monitors team workload, service outcomes, and performance metrics to ensure timely support, effective problem resolution, and progress toward best-practice service standards.
• Oversees projects involving new Epic functionality, system upgrades, optimizations, enhancements, and production support for scheduling and reporting applications. Ensures work is planned, tested, implemented, and maintained in compliance with change management requirements, operational needs, and organizational priorities.
• Collaborates with business, operational, and IT leaders to establish short- and long-term goals for scheduling and reporting functions and align initiatives with departmental and institute-wide objectives. Develops action plans, evaluates options and recommendations, and communicates progress, risks, and priorities through governance forums, leadership discussions, and status reporting.
• Maintains deep knowledge of Epic and related technologies to identify opportunities to improve scheduling workflows, reporting solutions, operational efficiency, and data-informed decision-making. Analyzes and documents workflows, system requirements, policies, procedures, and reporting needs to support sound recommendations and sustainable solutions across supported functional areas.
• Oversees user acceptance testing to ensure solutions meet business requirements and are ready for implementation, and partners with training resources to support adoption of workflow and system changes. Serves as a primary IT liaison for supported applications, coordinating with internal teams, enterprise partners, and end users to resolve issues, support change readiness, and maintain effective documentation and training materials.
• Supervises staff. Hires, develops, and manages staff to achieve organizational goals. Sets clear expectations, delivers feedback, and monitors performance for quality, efficiency, and compliance with policies and procedures. Mentors staff, fosters career growth, and cultivates a positive and productive work environment.

Knowledge, Skills and Abilities

• Strong knowledge of healthcare scheduling operations, provider/facility structure, and related system workflows, with the ability to align technology solutions to operational needs.
• Demonstrated expertise in Epic Cadence and reporting tools, including application support, workflow analysis, optimization, and enhancement planning.
• Ability to lead, coach, and develop high-performing teams, including setting priorities, managing performance, and fostering a collaborative work environment.
• Strong project management and organizational skills, with the ability to oversee multiple initiatives, balance competing priorities, and drive work to timely completion.
• Ability to manage production support and service delivery processes, including intake, prioritization, issue resolution, escalation, and performance monitoring.
• Excellent analytical, problem-solving, and critical-thinking skills, with the ability to assess workflows, identify root causes, and recommend practical, sustainable solutions.
• Strong communication, relationship-building, and stakeholder management skills, with the ability to translate technical concepts for operational leaders, facilitate decision-making, and support testing, training, and change adoption.
• Experience leading projects, system enhancements, testing, implementation, and stakeholder engagement in a complex healthcare environment.

Minimum Job Qualifications

• Bachelor's Degree in Business, IT, Healthcare or a related field required.
• 5+ years of relevant experience in healthcare IT, healthcare operations, business systems analysis, or application support required.
• Experience in healthcare workflows, application lifecycle support, issue management, and operational reporting required.

• 3+ years of leadership experience, including staff supervision, team coordination, mentoring, or leading cross-functional work efforts required.
• 5+ years of Epic application experience, including Epic Cadence; Epic Cogito/reporting experience preferred.

License/Certification/Registration Required:

• None required.
• Epic certification(s) and/or Cadence Certification preferred.

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).