Member Services Specialist

Location: Bangor or Portland, Maine Are you passionate about helping others and providing exceptional service? Maine Public is seeking a full-time Member Services Specialist! Joining our Development team and in support of philanthropic giving, you’ll work to assist our community of donors and increase our organization’s financial strength. Member Services Specialists provide excellent customer service by answering phone calls, replying to email inquiries, and researching and responding to questions and comments. Also working with our fundraising database, this position creates, updates, and verifies membership information, and processes, posts, and reconciles member pledges and payments. The successful candidate is excited to connect with people, works well both in a team environment and independently, and demonstrates a commitment to the mission-driven values of public broadcasting. Job Requirements Experience in customer service and support, phone skills, and excellent listening and multitasking skills. Experience with databases. Word and Excel proficiency required. Bachelor’s degree and/or 3 years’ work experience in fundraising, or equivalent combination of education and experience. Must be highly detail-oriented with strong organizational skills. A valid driver’s license and travel to other Maine Public facilities is required. Hybrid Work Schedule This position is based in our Bangor or Portland, Maine office, and is eligible for a hybrid work schedule after an orientation and training period. The training period will include regular travel to our Bangor offices. Hybrid work schedules require 3 days per week in the office and attendance at on-site meetings. Maine Public offers a competitive salary plus a comprehensive benefits package including healthcare, retirement, paid time off, dental, vision, and other supplemental benefits. Apply for this position online with resume and cover letter by Sunday, May 24, 2026: About Maine Public: We are a non‑profit, community‑supported public media organization and the sole provider of statewide (and beyond!) public broadcasting coverage. As one of only seven statewide PBS/NPR joint licensees in the country, Maine Public serves Maine and also reaches most of New Brunswick, Canada, and parts of New Hampshire and Massachusetts. Through our radio, television, educational, and web services, Maine Public provides ideas, information, and lifelong learning to a diverse public. We are also the backbone of Maine’s Emergency Broadcast System. The majority of our services are available to everyone at no charge, and we broadcast a mix of local and national programming, educational programs, news and public affairs shows, documentaries, and arts and cultural programs. With NPR, PBS, and other partners we strive to be the standard bearer for high‑integrity journalism and programming. Every day Maine Public connects the people of Maine and our region to each other and to the world through the open exchange of information, ideas, and cultural content. Maine Public believes that equity, diversity, and inclusion drive our success and we welcome and encourage candidates from all identities, backgrounds, and abilities to apply. As an equal opportunity employer, we are committed to building inclusive and innovative work environments with employees who reflect our communities. Therefore, we provide employment opportunities to all qualified applicants and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, military status or military service record, genetic information, or any other characteristic protected by applicable law. We’re committed to creating a dynamic work environment that values diversity and inclusion. Maine Public is committed to the full inclusion of all qualified individuals. As part of this commitment, Maine Public will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department: View email address on click.appcast.io, View phone number on click.appcast.io. #J-18808-Ljbffr Maine Public