Account Manager

Own Vardian’s customer relationships after the first sale, and help each customer grow from one workflow to a site-wide rollout. About the Role Vardian customers usually start with one workflow at one site, such as operator rounds or preventive maintenance, then add the next workflow on the same platform. As an Account Manager, you’ll own those relationships after the first sale. You’ll make sure every team gets real value from Vardian, and help each customer extend it to more workflows, teams and sites. Your customers will be operations, maintenance, quality and safety leaders across oil and gas, manufacturing, chemicals, energy and utilities, mining, food and beverage, and facility management. Responsibilities Own a set of customer accounts, from handover after the pilot or first purchase through renewal Lead regular business reviews: what’s in use, what’s working, and where Vardian can help next Plan rollouts to new workflows, teams and sites with your customers’ operations, maintenance, quality and safety leaders Find and close expansion opportunities, including more users and sites, and capabilities such as Vardian AI and equipment data integrations Manage renewals, and keep a clear view of each account’s health and risks Bring customer feedback to product and engineering, and work with support so issues are resolved quickly Keep CRM records and forecasts accurate Requirements 3+ years in account management, customer success or sales at a B2B SaaS company A track record of growing and renewing existing accounts Comfortable working with operations, maintenance, quality or EHS leaders, and with frontline teams Able to run a structured business review and turn it into a plan A clear, organized communicator who follows through Self-motivated in a remote-first team Nice to Have Experience with industrial or facility customers Familiarity with connected worker, CMMS, EHS or quality management software Experience managing per-user SaaS subscriptions and multi-site rollouts Fully remote work from anywhere in the world Competitive compensation package Professional development budget and mentorship Meaningful equity in a growing company Diverse, inclusive, global team Work that directly impacts frontline workers worldwide #J-18808-Ljbffr