Senior IT Project Manager - SAP Sales and Service Cloud

Senior IT Project Manager - SAP Sales and Service Cloud

Position Summary

Senior IT Project Manager to manage the entire project lifecycle from project definition through implementation for enterprise IT initiatives at a regulated electric and gas utility. Accountable for meeting agreed scope, cost, schedule, and quality measures. Develops the project plan and drives project milestones; establishes an effective communication plan with the project team and key stakeholders; provides day-to-day direction to project resources; and ensures effective change management occurs throughout the course of the project. Responsible for preparation of documentation, status reports, and budgets. The current assignment supports enhancements to a recently deployed SAP Sales and Service Cloud platform and extension of that platform to additional user communities across the enterprise, delivered iteratively so the role also owns demand intake, backlog prioritization, and release sequencing.

Required Skills

• Utilities domain experience IT project delivery for a regulated electric, gas, or combination utility, with working knowledge of the utility customer landscape
• SAP Sales and Service Cloud experience hands-on project delivery on the platform, including implementation, enhancement, or user community rollout
• 8+ years of IT project management experience, including 5+ years owning enterprise application projects end to end
• Demonstrated accountability for scope, cost, schedule, and quality on projects of comparable size and complexity
• Experience managing iterative or hybrid Agile delivery, including pipeline management, backlog prioritization, and release planning
• Ability to provide day-to-day direction to cross-functional teams spanning business users, internal IT, and third-party system integrators
• Structured change management and change control within a governed, compliance-sensitive environment
• Preparation and ownership of project documentation, status reporting, and budget tracking
• Specialized proficiency with MS Project, Visio, Excel, and Word
• Excellent oral and written communication, interpersonal, negotiation, project planning, judgment, leadership, decision-making, analysis, and problem-solving skills