Guest Service Manager

Responsibilities Responsible for handling guest check‑ins and check‑outs efficiently, informing guests of the hotel’s facilities at time of registration. Handle guest issues, complaints, and requests and proactively resolve in a manner satisfactory to both the guest and the hotel. Answer guest questions regarding local area facilities and provide proper directions. Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and fellow employees, according to company standards. Concierge: manage guest experience by informing guests of various activities and dining around the area; book any activity or reservations as requested by the guest. Job Requirements High school graduate or GED certificate, with an aptitude for math. Previous hotel front desk and SMS computer experience a plus. Basic computer skills are a must. Must be able to work well with others and work alone, including overnight shifts. Overnight shift requires staff to remain awake at all hours during the night. #J-18808-Ljbffr