Customer Service Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Customer Service Specialist Full Time • Wind Gap, PA, US Position Summary The Customer Service Support Technician is responsible for order entry, order maintenance and oversight of order fulfillment. Enters or audits new and revised orders into the BioSpectra ERP system Provides order status updates to internal and external customers Creates reports related to orders and order status Maintains and updates information in the current ERP system regarding pricing revisions, ship dates and quantity allocations Completes proper filing of documentation, both electronically and hard copies Follows up with customers who have ordered samples Works toward increasing knowledge and understanding of international shipments, chemical properties and use of our products, as well as the BioSpectra business model Timely preparation and distribution of reports Keeps direct manager informed of all activity Other duties may be assigned, as deemed appropriate by management Gathers data for quotes, including freight rates, dimensions, pallet count, etc. Qualifications Excellent customer service and client management skills Strong computer skills, including MS Word, Excel and Outlook Excellent written and verbal communication skills Must be able to read, write, speak, and understand English Ability to multi-task, prioritize, and manage time effectively Good working knowledge of, or the ability to learn, ERP systems Ability to learn chemical properties and how BioSpectra’s products are used Ability and willingness to work from all BioSpectra facilities #J-18808-Ljbffr