Service Manager

Service Manager As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner. Responsibilities Manage the repair and maintenance of company‑owned and customer equipment, including yard organization (Ready to Rent, Returned, Down) Prepare work schedules and handle service calls to meet customer needs and ensure equipment availability Order parts to maintain adequate supplies Provide training and assistance to staff mechanics Work with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory Evaluate all equipment after repairs, maintenance or safety checks Document equipment status before and after rental Handle customer complaints regarding equipment condition or operation Promote safety awareness Perform quality control checks Update, maintain, and keep organized equipment service records Create, update, close, and bill work orders File warranty claims in a timely fashion Commission new equipment Order parts, return parts, and perform parts inventory Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge) Reporting: equipment due for service, fleet status, equipment service record, open work order, warranty claim summary, inventory management, parts & merchandise details, financial and historical trending, service department financial summary, shop foreman performance, work order chargeback, halt report, open PO, tech paid hours vs. worked hours Perform other duties as assigned by the manager Qualifications Valid driver’s license Extensive experience in the repair and maintenance of self‑propelled platforms and lifts Knowledge of work planning and scheduling and supervisory activities Strong understanding of equipment capabilities and safety requirements Clear perspective of maintenance and repair issues in the industry Planning and management experience Computer literacy Reporting experience Inventory management experience Physical Demands The role requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors or outdoors as needed. EEO Statement Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class. Compensation & Benefits Base Pay Range: $74,509.00 - $88,479.20 per annum. Compensation may vary based on position offered, location, education, training, and experience. Health, dental and vision plans 401(k) match Volunteer time off Short-term and long-term disability Accident, life and travel insurance Flexible spending accounts Tuition reimbursement options Employee Assistance Program (EAP) Length of Service awards Paid time off: vacation days (12–25, depending on years of service), 5 sick days, 6 holidays, 2 half day holidays, 2 floating holidays, 1 inclusion day, 1 volunteer day #J-18808-Ljbffr