Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hourly Plus Commission
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Looking for more than just a job? Join a team that truly makes a difference.

At Shauna Mickens State Farm, we’re more than an insurance office—we’re a trusted resource for families and businesses across Idaho, Oregon, Washington, and Utah. Based in Boise, our team takes pride in serving our community with integrity, care, and a personal touch.
We’re looking for someone who shares our passion for helping others and building real connections. Whether it’s guiding a family through their first policy or helping someone protect their summer toys like boats, RVs, and ATVs, we show up with heart and professionalism every day.

If you're ready to grow your career in a supportive, people-first environment where your voice matters and your work has real impact—we’d love to hear from you.

ROLE DESCRIPTION:  
As a Customer Service Representative - State Farm Agent Team Member with Shauna Mickens - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

 
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

 

  RESPONSIBILITIES:  

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.