Account Associate - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

Looking for more than just a job? Join a team that truly makes a difference.

At Shauna Mickens State Farm, we’re more than an insurance office—we’re a trusted resource for families and businesses across Idaho, Oregon, Washington, and Utah. Based in Boise, our team takes pride in serving our community with integrity, care, and a personal touch.
We’re looking for someone who shares our passion for helping others and building real connections. Whether it’s guiding a family through their first policy or helping someone protect their summer toys like boats, RVs, and ATVs, we show up with heart and professionalism every day.

If you're ready to grow your career in a supportive, people-first environment where your voice matters and your work has real impact—we’d love to hear from you.

ROLE DESCRIPTION:
As Account Associate - State Farm Agent Team Member for Shauna Mickens - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

 
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

 
RESPONSIBILITIES:  

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.