INFINITI Senior Dealer Operations Manager- S. Florida

Senior Dom

Location(s): South Florida

Job Schedule: Full-time

Education Requirement: Bachelor's

Sponsorship: No

Come drive innovation with us. We are currently looking for a Senior DOM to join our team in South Florida.

Supports assigned dealerships' sales operations to achieve all district's new vehicle wholesale and retail sales objectives including commercial. In addition, promotes and supports all customer service and sales enhancing programs such as CPO and rental programs. Assesses sales operations through routine contact and site visits. Identifies areas of improvement and motivates dealership sales management to make improvements and take corrective actions to drive sales. Helps identify best in class dealerships' practices and recommends incorporation into programs and policies. Works with Fixed Operations Manager counterpart to synergize operations. Provides logistical support relating to market representation changes and issues affecting assigned dealerships as directed by AGM. Cooperates with other districts to maximize national sales efforts.

Districts may consist of 8 to 10 Dealerships depending on complexity and geographic factors.

A Day in the Life:

• Drive wholesale and retail performance by advising dealerships on sales operations, inventory management, promotions, and ROI.
• Conduct regular dealership visits to assess sales effectiveness, operations, and leadership alignment with company objectives.
• Review sales reports and financial statements; monitor inventory, cash flow, and capital; recommend actions to improve profitability and compliance.
• Evaluate dealership marketing and advertising strategies; recommend proven programs and demonstrate financial impact.
• Analyze market conditions, registration data, and competitor activity to identify growth opportunities and optimize sales strategies.
• Educate dealership staff on incentive, reward, and specialty vehicle programs (commercial, fleet, EV); ensure compliance and correct execution.
• Monitor vehicle inventory levels and car mix; address aged inventory and recommend ordering adjustments to improve sales performance.
• Partner with regional teams to align model allocation and distribution with market demand.
• Assess customer experience and retail operations; identify gaps, implement best practices, and develop action plans to improve satisfaction scores.
• Evaluate staffing effectiveness and training needs; recommend coaching, development, or staffing changes as needed.
• Support AGM and leadership with dealer compliance, communications, and dealership openings or closings.
• Represent the brand at auto shows and special events to support dealer, regional, and national sales initiatives.

Who We're Looking For:

Required:

• Bachelor's Degree in Business or related field required.
• A total of 6 years of progressive Marketing and Sales experience
• A minimum 3 years of analytical experience in various specialties of the automotive industry including: Sales Ops, Dealer Agrmts, Marketing, Parts & Serv, Sales Reporting, Mkt Rep, Market Analytics, Pricing, Consumer Affairs, Distribution, Customer Satisfaction/Experience, Advertising & Promotions, Warranty, Car flow, car mix, Facilities/Merchandising, CMM/ML, Manufacturing, Contests & Incentives, Product Planning
• Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.
• At least 2 or more additional years of experience within a previous dealer contact support role such as FSM, FOM or DOM role is required for some district assignments and advancement to the senior level.
• Demonstrated knowledge of word processor, spreadsheet, other PC applications, or mainframe applications to produce non-standard, creative products.
• Proven ability to read and understand financial statements and other key operating reports and apply to strategies to improve sales.
• Demonstrated ability to prioritize own schedules and organize work load effectively with minimal daily supervision.
• Demonstrated ability to function effectively and remain productive in a virtual office environment
• Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships.
• Dedication to meeting the expectations and requirements of internal and external customers.
• Attentive to others opinions and perspectives. Demonstrated ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises.
• Result driven even in the face of resistance or setbacks.
• Understands dealer agreements and required performance and policy compliance for dealerships.
• Ability to present ideas and analysis in an effective manner.
• Ability to understand the complexities of situations and solicit assistance from others as needed.

Desired:

• Classes towards Nissan Way Leadership Academy Certification, Completion of Nissan Sales & Service Way Training, Model Line Certification preferred.
• Previous experience supervising others and previous experience in a sales capacity is desirable.

Travel: More than 75% day and overnight domestic travel.

What You'll Look Forward to at Infiniti:

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization.

Rewards: In addition to competitive pay and internal promotional opportunities, you will be eligible for a quarterly performance bonus and demo vehicle. Infiniti also supports your well-being with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Infiniti perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our Nissan Benefits Overview Guide.

Nissan is committed to a drug-free workplace. All employment is contingent upon the successful completion of drug and background screenings in accordance with Nissan policies and in compliance with federal, state, and local laws, including the California Fair Chance Act and the Los Angeles County Fair Chance Ordinance. Nissan will consider qualified candidates with arrest or conviction records for employment in a manner consistent with these laws.

It is Nissan's policy to provide Equal Employment Opportunity (EEO) to all persons regardless of race, gender, military status, disability, or any other status protected by law. Candidates for this position must be legally authorized to work in the United States and will be required to provide proof of employment eligibility at the time of hire; Nissan uses E-Verify to validate employment eligibility.

Nissan for Everyone

People are our most valuable assets, and diversity and inclusion are the key to maximizing the power of each individual member of our team. When everyone belongs, the power of NISSAN is undeniable. Our Corporate Diversity Initiative aims to improve business results by ensuring that our workplace and core businesses meet the unique needs of our employees and customer base.

Nissan is committed to creating a culture where everyone belongs and employees, customers, and partners feel respected, valued, and heard. We have over 10 Business Synergy Teams (BSTs) across the U.S. and Canada that connect employees – with shared characteristics or interests – build allies, and foster a company culture where all employees feel supported and included.

Nissan also values inclusion in all areas of our business as we strive to mirror the diversity of our customer base and the communities where we do business. We are committed to procuring innovative goods and services, retailing our products and communicating from a diverse perspective which will help us continue to offer our customers competitively designed, market-driven products.

Join us as we carry our commitment to diversity and inclusion into the future.