Bicycle Technician/Service Writer

Job Description

Job Description

About This Role

Hiring an experienced Bike Technician. A passion for cycling, knowledge of bicycle mechanics and bicycle parts, and a proactive and problem solving attitude are qualities at the top of our list!

In this job you will

• Assemble and prepare bikes for sale.
• Perform a variety of service functions on new and used bikes.
• Provide one of a kind customer service through direct and detailed interaction with customers.

You are

• Dependable
• People-oriented
• Adaptable
• Detail-oriented
• Proactive
• Positive
• Problem solver

Repair experience preferred. Riders and enthusiasts preferred. Open to all ages and levels of experience.

Duties include but are not limited to:

• Apply shop standards in the assembly and repair of bikes and skis across the full product line.
• Evaluate the mechanical condition of the product and estimate the cost of repairs.
• Provide an educated assessment for a bicycle repair for the customer that includes an estimated completion date.
• Meet or exceed shop production standards.
• Complete paperwork accurately and fully (record parts used work performed detail of torque tolerance and standard procedures; complete pricing of job ticket) and process to next status or location.
• Record and report any deficiencies not addressed by the repair work being done to the customer and or the appropriate leader.
• Assist customer in the sale or repair process by sharing product and technical knowledge as appropriate.
• Operate cash register as necessary.
• Report or record replacement parts inventory and supply shortages to the General Manager. Maintain shop cleanliness including bench and common workspace.Install and adjust speed and gear mechanisms.
• Assemble new bicycles.
• Install, repair, and replace equipment or accessories, such as handlebars, stands, lights, and seats.
• Align wheels.
• Disassemble axles to repair, adjust, and replace defective parts, using hand tools.
• Shape replacement parts, using bench grinders.
• Repair holes in tire tubes, using scrapers and patches.
• Weld broken or cracked frames together, using oxyacetylene torches and welding rods.
• Paint bicycle frames, using spray guns or brushes.
• Install and adjust brakes and brake pads.
• Help customers select bicycles that fit their body sizes and intended bicycle uses.
• Sell bicycles and accessories.
• Install new tires and tubes.
• Clean and lubricate bicycle parts.
• Order bicycle parts.
• Build wheels by cutting and threading new spokes.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Explain technical product or service information to customers.
• Sell products or services.
• Install vehicle parts or accessories.
• Perform basic equipment maintenance.
• Order materials, supplies, or equipment.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Adjust vehicle components according to specifications.
• Assemble mechanical components or machine parts.
• Install vehicle parts or accessories.
• Align equipment or machinery.
• Disassemble equipment for maintenance or repair.
• Grind parts to required dimensions.
• Repair tires.
• Operate welding equipment.
• Paint surfaces or equipment.
• Other duties as needed/ assigned.

Requirements include but are not limited to:

• Minimum 2 years experience preferred working as a technician/ mechanic in a bike shop.
• Previous bike assembly experience or equivalent preferred
• Interest in working in a team environment committed to providing excellent sales and service experience while increasing sales through service
• Strong attention to detail
• Ability to maintain open and positive relations with employees and customers
• Interest in developing own skills and knowledge
• Availability to work a flexible schedule based on business needs, including evenings and weekends
• Ability to periodically lift 40 pounds

Preferred candidates will have knowledge and experience in any or all of the following systems and tools:

• Adjustable hand wrenches
• Bench mount stands Wall mount stands
• Bike cable cutters
• Box end spanners
• Cable cutters
• Cable stretchers
• Cassette lock ring tools
• Chain checkers
• Chain cleaner brushes
• Chainring nut wrenches
• Compact scissors
• Component cleaning brushes
• Cone wrench sets
• Crank bolt wrenches
• Crank pullers
• Crown race setters
• Derailleur hanger alignment gauges
• Desktop computers
• Floor pumps
• Folding hex wrench sets
• Frame taps
• Handlebar holders
• Hex tools
• Inventory management software
• LightSpeed Cloud
• Linkage clamps
• Minipumps
• Multipurpose hammers
• Needle nose pliers
• Offset brake wrenches
• Open end wrench sets
• P-handled hex wrenches
• Pedal Powered Software Bicycle Repair Man
• Pedal wrenches
• Personal computers
• Phillips head screwdrivers
• Point of sale terminals
• Portable repair stands
• Precision spoke wrenches
• Repair Traq
• RepairTRAX
• Screw type chain tools
• Shop repair stands
• Side cutter pliers
• Spoke gauges
• Sprocket removers
• Straight blade screwdrivers
• Threadless nut setters
• Three-way hex wrenches
• Tire levers
• Wall mount stands
• Web browser software
• Wheel truing stands

• A competitive benefits package including store discount and flexible scheduling is available to all associates.