Revenue Officer I - Greensboro

About the North Carolina Department of Revenue The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Position Summary The North Carolina Department of Revenue is accepting applications for a Revenue Officer I position at our Greensboro Service Center. The primary purpose of a Revenue Officer I is to answer technical tax law questions and resolve relevant issues and increase compliance by ensuring the appropriate amount of tax is reported and paid by each taxpayer. This is accomplished by providing professional customer service to taxpayers as well as timely and appropriate enforcement action when necessary. The position adheres to NC statutes and the Department's policies and procedures. The role routinely communicates with taxpayers, attorneys, tax consultants, corporate managers, CPAs, and other agency personnel, and deals with conflict in highly emotional situations with professionalism. Responsibilities Educate the public on state tax matters and promote compliance with state revenue laws Determine liabilities, payment plans, installment agreements and adjust accounts based on research or documents provided by taxpayers Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters and complete special projects Utilize legal remedies to collect liabilities or secure returns Utilize professional judgment to decide when to initiate civil action and what civil actions to employ to bring a case to a successful resolution Work independently to examine, research, verify, and evaluate financial statements, returns, and other data Travel to taxpayer locations within an assigned territory with limited overnight travel Qualifications Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and Excel Access to reliable transportation and a valid driver’s license is necessary Demonstrated ability to work independently and prioritize effective communication in conflict situations On-the-job training period of up to 12 months is required for all new employees Effective July 1, 2025, candidates meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification Compensation & Benefits Recruitment Range: $48,000 - $79,504. The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high‑quality, low‑cost benefits on a pre‑tax basis). Highlights include the best funded pension plan/retirement system. #J-18808-Ljbffr PVH (Tommy Hilfiger/Calvin Klein)