Revenue Officer I - Greensboro

About the Department About Us: The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal‑opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Agency Dept of Revenue Division Taxpayer Assistance, Collections Job Classification Title Revenue Officer I (NS) Position Details Position Number: 60082438. Grade: NC11. Description of Work *PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING.* This is an anticipated vacancy and a read‑advertisement of position 60082438. Previous applicants who remain interested must reapply to be considered. The position is a hybrid teleworking role with a minimum starting salary of $48,000. The Revenue Officer I works in‑person at the Greensboro Service Center each week and remotely at the manager’s discretion based on office needs. Responsibilities Educate the public on state tax matters and promote compliance with state revenue laws Determine liabilities, payment plans, and installment agreements and adjust accounts based on research or documents provided by taxpayers Communicate via telephone (inbound and outbound calls and phone queue) with taxpayers to assist and resolve routine matters Complete special projects as assigned Utilize legal remedies to collect liabilities or secure returns Use professional judgment to decide when to initiate civil action and which civil actions to employ to bring a case to a successful resolution Work independently to examine, research, verify, and evaluate financial statements, returns, and other data Travel to taxpayer locations within an assigned territory with limited overnight travel Knowledge, Skills, and Abilities Basic knowledge of principles of business administration related to reporting and/or calculating tax Basic skills using Microsoft Word and Excel Access to reliable transportation and a valid driver’s license is necessary Recruitment Range $48,000 – $79,504 Compensation & Benefits The state of North Carolina offers an excellent comprehensive benefits package including health insurance options, standard and supplemental retirement plans, and the NCFlex program Best‑funded pension plan/retirement system in the nation according to Moody’s Investor Service Twelve paid holidays per year Fourteen vacation days per year, increasing with length of service Twelve sick days per year, cumulative indefinitely Paid parental leave Personal observance leave and community service leave Longevity pay lump‐sum payouts yearly based on length of service 401(k) and 457 plans Eligibility for the Public Service Loan Forgiveness Program Background Check This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year up to the current calendar year and maintaining a non‑delinquent payment status with the State of North Carolina. Education and Experience Bachelor’s degree in Business/Public Administration, Economics, Accounting or a related field from an accredited institution; or an equivalent combination of education and experience. Related fields considered include Psychology, Tax, Finance, Public Administration, Business Management, Tax Law, Business Law, Financial Management, Public and Non‑Profit Administration, Management, Business Operations, Trust and Wealth Management, Political Science, Business Analytics, Banking and Finance, Interdisciplinary Studies, and Criminology/Criminal Justice. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and is dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities, known limitations related to pregnancy, childbirth, or related medical conditions, and for religious beliefs, observances, and practices. #J-18808-Ljbffr North Carolina Department of Revenue