Remote Operations Quality & SLA Lead
$40.52k - $50kSedgwick
Sedgwick is hiring an Operations Support Services Specialist to oversee quality assurance and manage service level agreements. Candidates should have a Bachelor's degree and at least three years of claims management experience. The role involves leading a team, managing workloads, and ensuring compliance with departmental standards. Sedgwick offers a competitive salary range of $40,524 to $50,000 annually and a comprehensive benefits package, including medical, dental, vision, 401k, PTO, and more. #J-18808-Ljbffr
$50k - $55k
...Healthcare Claims Call Center Team Lead - Washington, DC (On-site)... ...great teams to propel their operations. Join the group that solves... ...and reports to ensure SLA adherence, quality standards, and policy compliance... ...5:00 PM, in-office with no remote flexibility Opportunity to...Remote workOperationsQualityFull timeWork at officeMonday to FridayFlexible hours- ...Vulnerability Management Team Lead Cherokee-Federal... ...and governance. Align operations to FISMA, FedRAMP, and... ...: Alexandria, VA (Remote) Key Responsibilities... ...threat intel; monitor SLA adherence and escalate... ...mature automation, data quality, and process discipline...Remote workOperationsQuality
- ...Position Summary The Procurement Lead - Data Center is responsible... ...services, and facility operations materials. The position partners... ...quarterly business reviews, and SLA compliance. Negotiate... ...by required dates. Supplier Quality: ≥ 90% compliance with specifications...Remote workOperationsQualityContract work
$50k - $55k
...Service Delivery Team Lead ensures that their Service... ...consistent, high‑quality technical support to clients... ...Lead oversees daily operations, coaches technicians, enforces... .... Details Location: Remote Schedule: Monday –... ...ticket queues to ensure SLA compliance and timely client...Remote workOperationsQualityWork at officeMonday to FridayShift work- ...Lead PBM Network Analyst/Management Location: 100% remote, approved states only. DC, MD, VA, WV, NC,... ...driven decision making, operational optimization, and cross... ...) and measure SLA-s with each vendor to... ..., trends, and service quality. 2. Provider relationship...Remote workOperationsQualityContract workWork experience placement
$80k - $90k
...prioritize & manage EUC operations across multiple... ...handle escalations, perform SLA management, and drive customer... ...& Responsibilities • Lead and manage daily EUC/... .../L2 teams in providing remote and onsite technical... ...through KPIs, SLAs, and quality checks. • Conduct...Remote workOperationsQualityPermanent employmentShift work$120k - $145k
...Management Office (PMO) Lead At Cheil Worldwide... ...ensuring on-time, high-quality campaign delivery... ...processes, workflows, and SLA frameworks Prioritize... ...delivery progress and operational KPIs Data-Driven Execution... ...flexibility for remote work at the discretion...Remote workOperationsQualityFull timeWork at officeWorldwide- ...call center footprint and operations that extend across... ...powered by both on-site and remote agents, leveraging... ...globally expanding, industry-leading organization. Are... ...for ensuring call quality from start to finish, and... ...call center tools and KPI/SLA management. Conflict...Remote workOperationsQualityFull timeTemporary workCasual workWork at officeLocal area
$69k - $81k
...Help Desk Specialist II - Lead serves as a senior technical and operational point of contact within... ...mentors staff, oversees ticket quality, and ensures that... ...channels-phone, email, chat/IM, remote tools, Teams/Zoom, walk-... ..., and resolved within SLA timeframes. Conduct quality...Remote workOperationsQualityLocal areaImmediate start$94.1k - $132.5k
...oversees a shift of Network Operations Center personnel... .... Key Responsibilities Lead an assigned NOC shift,... ...monitoring activities, and quality of documentation.... ...resolution performance, and SLA outcomes, using trends... ...citizenship as required for this remote federal IT position....Remote workOperationsQualityContract workWork experience placementWork at officeShift workNight shift- ...is seeking a Help Desk Lead to support mission requirements... ...is to bridge the operational gaps between DoD, IC,... ...user support trends, and SLA adherence... ...compliance. Experience with remote desktop management, enterprise... ...helpdesk team, ensuring high-quality IT support services for...Remote workOperationsQualityContract workWork at officeWorldwide
- ...Corporation is seeking a Help Desk Lead to support USSOUTHCOM J26... ...authentication support operations. Possess the knowledge... ...desk team, ensuring high-quality IT support services for... ...Service Level Agreement (SLA) compliance. Experience with remote desktop management,...Remote workOperationsQualityLocal area
$109k - $142k
...on our team, you will lead the team to support customer... ..., timeliness, quality, and customer satisfaction... ...overseeing Fannie Mae’s custody operations framework, including... ...Level Agreement (SLA) trendsOperational risk... ...job is noted as open to remote.Fannie Mae is an equal...Remote workOperationsQualityWork at office- ...We are looking for a Remote Field Services Team Lead to join our Tech Services... ...ensure the timely delivery of quality technical support service... ...closely with internal Property Operations, Security Team and... ...understanding of ITIL foundation, SLA's, metrics and reporting....Remote workOperationsQualityFull time
$109k - $142k
...on our team, you will lead the team to support customer... ..., timeliness, quality, and customer satisfaction... ...overseeing Fannie Mae’s custody operations framework, including... ...Level Agreement (SLA) trends + Operational risk... ...is noted as open to remote.Fannie Mae is an equal...Remote workOperationsQualityWork at office- ...This is a revenue-facing operator who builds the system... ...the two highest-leverage lead sources we have. You... ...documents, case studies, and quality standards. You brief it... ...follow-up under 4-hour SLA. Flag engineering-scope... ...role with benefits. Remote-friendly with quarterly...Remote workOperationsQualityFull timeLocal area
- ...Effortless Office is hiring a Service Delivery Team Lead to oversee and enhance technical support operations. This remote role involves mentoring technicians, ensuring SLA compliance, and driving quality assurance improvements. Candidates should have a Bachelor's degree...Remote workOperationsQualityWork at office
- TrustAdminSpecialist (T3K/T3000) / Engagement Lead This is a remote position. Location: Oaks,... ...by taking on high‑volume operational tasks, supporting process... ...experts to deliver high‑quality, scalable managed‑services... .... Monitor and report on SLA/KPI performance, issues, and...Remote workOperationsQualityContract workWork at office3 days per week
- ...Senior Clinical Project Manager specializing in managing complex global Phase 2b trials. This remote role emphasizes strong leadership in operational strategy, execution, and quality assurance across regions. Ideal candidates will have significant Clinical Operations...Remote workOperationsQualityFlexible hours
- ...technology firm is seeking a Manager for 340B Pharmacy Operations. In this remote role, you will oversee 340B program delivery,... ...operational integrity. Responsibilities include designing quality assurance frameworks, leading onboarding processes, and maintaining KPI reporting...Remote workOperationsQuality
- ...A leading life sciences company is seeking a Regulatory Operations Manager to oversee the publishing of deliverables for electronic... ...involves vendor oversight, quality control of submission-related documents... ...the US and Europe. This is a remote position requiring expertise in...Remote workOperationsQuality
$146k - $215k
...Manager of Compliance for Global Repair Stations to lead quality aspects of maintenance and ensure compliance across operations. Key responsibilities include overseeing... ...regulations, and a proven leadership background. This remote role offers a competitive salary range of $146...Remote workOperationsQuality$139k
...A leading virtual care company is seeking an Assistant Nurse Practitioner Manager to support clinician teams in delivering high-quality patient care. This hybrid role requires 50% clinical patient... ...communication skills. This position is remote within the U.S. and offers a...Remote workOperationsQuality- ...requires managing complex global clinical trials, leading cross-functional teams, overseeing vendors, and ensuring quality and operational excellence. Candidates should have... ...across global regions. The position offers remote opportunities and a comprehensive benefits...Remote workOperationsQuality
- A leading healthcare solutions firm seeks a Payment Integrity Supervisor to oversee daily operations of the payment integrity team. Responsibilities include managing quality assurance measures and resolving provider... ...service delivery. This remote position requires strong...Remote workOperationsQualityDaily paid
- ...TryApplyNow is seeking an Internal Quality Auditor to ensure compliance in aerospace operations. This remote role involves planning and executing audits while supporting continuous improvement initiatives. Ideal candidates will have significant experience in quality assurance...Remote workOperationsQuality
- ...Administrative Assistant to support and oversee medical administrative operations in a remote setting. The successful candidate will be responsible for... ..., managing administrative staff, and ensuring adherence to quality and policy standards. Candidates should possess strong...Remote workOperationsQualityFull time
$68.8k - $94k
...sector solutions firm is seeking a TPA Claiming Lead in Nashville, Tennessee. This role involves leading the TPA claiming operations team, ensuring claims are managed... ...6+ years of experience, strong leadership qualities, and a detailed understanding of Medicaid policies...Remote workOperationsQuality- ...Insurance Company is hiring a Claims Supervisor for their fully remote team. The role involves supervising Claims Representatives and ensuring high quality service standards while managing claims operations and processes. Candidates should have at least three years of...Remote workOperationsQuality
$71.7k - $103.73k
...workflows, ensuring compliance, and supporting continuous quality improvement. Candidates should have 3-5 years of experience in healthcare operations and strong communication skills. The position offers remote work, a competitive salary range of $71,700 to $103,732, and...Remote workOperationsQuality
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