Patient Access Representative

Company Overview

Shriners Children's is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family's ability to pay or insurance status. Please click here to learn more about our locations.

Job Description

The Patient Access Representative is the first person that our patients and caregivers will have the opportunity to interact. This position provides support to our patients as they are experiencing a life changing event. The support is accomplished by working with the caregiver to schedule appointments, perform pre-registration and registration of new and existing patients, and providing patients with information regarding access to additional external financial resources. In this position, you will have the opportunity to support our patients with issues dealing with scheduling and questions for the provider(s). In addition, you will maintain compliance with hospital and regulatory agencies by obtaining various consents.

Key Responsibilities:

• Process appointment requests for all types of outpatient appointments for new and established patients
• Complete pre-registration to verify patient demographics are correct.
• Obtains patient consents as required
• Completes verification of insurance prior to patient arrival for services
• Identifies uninsured patients to perform financial counseling. Provides counseling in order to optimize access to appropriate external sources

Required Qualifications:

• High School diploma / GED
• Bilingual (English/Spanish)

Preferred Qualifications:

• 1 year experience in scheduling and registration

The pay range for this position is $24.16 - $36.23. Compensation is determined based on years of relevant experience and departmental equity.