QA Specialist

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: This is an onsite role based at Nextiva's Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.


In-Office Expectation: This role is expected to work onsite five days per week, supporting a highly collaborative, in-person team environment.


The Role:

Marketing at Nextiva ships fast. Hundreds of pages. Thousands of emails. Dozens of campaigns. Multiple websites and digital properties. The cost of a broken form, a misfiring email, or a busted tracking pixel is real pipeline. QA is the system that catches it before it ships.

You'll sit inside our Architecture team and partner with every release that touches the customer. You'll be hands-on, practical, and organized. This isn't an enterprise QA architect role. It's the role for someone who wants to own quality across our marketing properties, grow their skills with mentorship and training, and become the person teams trust to catch the thing nobody else saw.

What You'll Own:

• Manual QA testing across websites, landing pages, forms, and user flows
• Cross-browser and cross-platform testing across Chrome, Safari, Firefox, Edge, Windows, macOS, and mobile/tablet devices
• Responsive behavior and mobile UX validation across screen sizes
• Form testing, lead flow validation, tracking behavior, and submission functionality
• UI/UX consistency, layout integrity, and visual bug identification
• Clear bug documentation with screenshots, videos, and reproduction steps
• QA coordination across multiple websites and concurrent projects
• QA checklists, test cases, and testing documentation as living assets
• Marketing campaign and landing page validation before launch
• Regression testing during releases and updates
• AI-assisted automated testing workflows: monitoring, maintaining, and improving them
• Partnership with developers, marketers, designers, and stakeholders to drive timely issue resolution

What We're Looking For:

• 2 to 5 years in website QA, web testing, or QA coordination
• Strong cross-browser and cross-platform testing experience
• Sharp eye for UI/UX consistency, spacing, layout, and usability
• Experience testing forms, workflows, and user journeys end to end
• Strong documentation and organizational skills
• Comfortable juggling multiple projects in a fast-paced environment
• Familiar with bug tracking and project management tools (JIRA, Asana, or equivalents) and Agile workflows
• Experience using AI tools for testing, productivity, or automation support
• Quick learner with a strong ownership mentality and a proactive problem-solving orientation

Nice To Have:

• Experience with WordPress or WordPress VIP
• Familiarity with Salesforce, HubSpot, Slack, or Microsoft Teams
• Experience with BrowserStack, LambdaTest, Selenium, Playwright, or similar tools
• Background validating analytics, tracking pixels, or marketing campaign flows
• Working knowledge of HTML, CSS, and JavaScript
• Experience with AI-driven or automated testing platforms
• eCommerce website QA experience

The Bar:

You think QA is a craft, not a checklist. You like being the one who finds the thing before the customer does. You take pride in invisible work because you know that's how good work shows up. You want to grow into the QA leader other marketing teams call to learn from, and you treat this seat as the place to build that skillset, fast.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Total Rewards

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.


Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

• Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Insurance: Life, disability, and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!


Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.


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Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

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