Help Desk Agent

IT Help Desk Internship Location: On-site | Cape Fear Moto Group Reports To: IT & Information Security Manager Type: Unpaid Internship (Hands-On Learning Experience) Schedule: Flexible (Ideal for students or recent graduates) About the Role This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations. This role is l earning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations. If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point. What You’ll Learn As an IT Help Desk Intern, you’ll gain exposure to: How IT supports a multi-location dealership environment Real-world troubleshooting (hardware, software, and user issues) User onboarding and offboarding processes Basic networking concepts and device management Ticketing, documentation, and IT workflows Cybersecurity fundamentals and best practices How technology directly impacts sales, service, and business operations You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow. Day-to-Day Responsibilities Under supervision and guidance, you may assist with: Basic help desk support (password resets, software issues, printer issues) Setting up new user accounts, email, and devices Assisting with workstation setups and equipment deployment Performing basic system checks and updates Documenting common issues and solutions Helping organize IT inventory and equipment Shadowing troubleshooting of more advanced issues Assisting with small IT projects as learning opportunities Who This Is For This internship is ideal for someone who is: Considering a career in IT and wants hands-on experience Studying IT, Computer Science, Cybersecurity, or a related field Recently graduated and looking for real-world exposure Curious, reliable, and willing to learn Comfortable asking questions and taking feedback No prior professional IT experience is required. What You’ll Gain Real-world IT experience you can put on your resume Exposure to enterprise tools and systems One-on-one mentorship from an IT Manager Insight into multiple IT career paths (help desk, systems, security, networking) A strong understanding of how IT supports business and sales operations A professional reference upon successful completion #J-18808-Ljbffr