Thrift Store Production & Ops Manager

Pay Range: $71,000 to $74,000 We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. We value diversity and inclusion and are committed to creating a work environment that is welcoming, respectful, and supportive of all individuals. We encourage qualified individuals with disabilities to apply and will provide reasonable accommodations to ensure that they have equal access to employment opportunities. Job Summary As the Production Manager at RWB Thrift, you will play a vital role in overseeing the production operations and supporting the overall success of our thrift store. You will have direct responsibility for all activities executed within the production room, as well as the rolling and recycling of merchandise for the sales floor. Working closely with the store leadership team, you will contribute to creating a positive and dynamic work environment, maximizing sales opportunities, and ensuring exceptional customer service. The Production Manager ensures the store puts out the right items at the right price and at the right time through accurate pricing, shop‑able racks, full merchandise utilization, efficient workflow, and a productive work pace. Your supervision will involve quality control checking and side‑by‑side involvement in the work to observe, assess, coach, and counsel performance, as well as set the pace of work. The Production Manager links every action to productivity and business results. You will also oversee and be responsible for training and developing Production Supervisors. Key Responsibilities Operational Efficiency & Production Management Oversee daily production operations, ensuring efficient processing and rolling of merchandise for the sales floor. Implement and monitor procedures to maximize productivity, minimize waste, and maintain a consistent workflow. Conduct regular quality checks on processed items to ensure they meet company standards and address any quality issues promptly. Leadership & People Development Train, develop, and mentor production supervisors, fostering a culture of continuous improvement and high performance. Provide ongoing coaching, feedback, and development opportunities to enhance the skills and capabilities of the production team. Conduct regular performance evaluations and manage the performance process fairly and equitably. Ensure production supervisors have the necessary skills and resources to effectively supervise production activities, maintain quality standards, and meet production goals. Flexible Workforce Management Manage staffing levels to meet business needs, adjusting the workforce as required to accommodate fluctuations in production demands. Assist with employee scheduling and timekeeping to ensure optimal labor utilization and minimize overtime expenses. Recruitment & Onboarding Manage candidate review in the applicant tracking system, schedule and conduct interviews, and extend verbal offers to selected candidates. Facilitate the onboarding process for new hires, ensuring a seamless transition into their roles and providing support throughout the onboarding process. Employee Relations & Support Maintain an open‑door policy, allowing employees to express concerns without fear of retribution. Partner with the General Manager and Human Resources to resolve and document employee concerns and incidents while ensuring confidentiality. Provide support for employees by sharing available resources and handling various administrative needs. Safety & Compliance Ensure adherence to all company policies, procedures, and regulatory guidelines. Maintain a clean, organized, and safe production area, following strict safety protocols to prevent accidents. Ensure compliance with state and federal regulations, including wage and hour compliance, human rights, and equal employment opportunities. Collaboration & Communication Work closely with the General Manager and Retail Manager to align production goals with store objectives. Communicate effectively with other departments to ensure smooth operations and achieve business targets. Monitor turnover rates, identify trends, and utilize insights to inform recruitment strategies. Administrative Support Support the General Manager with supply ordering, bill and requisition submissions, and ad‑hoc data entry. Monitor and report on production metrics, identify areas for improvement, and implement strategies to improve productivity and efficiency. Language Requirements Proficiency in both English and Spanish is required. English is necessary for communication with internal and external customers and supervisors. Qualifications Proficiency in both English and Spanish. Excellent verbal and written communication skills. High level of computer proficiency (MS Office, Teams, Outlook, HRIS). Ability to work independently and complete assignments within given instructions. High school diploma or GED preferred. Previous thrift, retail, warehouse, or customer‑facing experience preferred but not required. Physical Requirements Ability to safely perform job functions, including lifting up to 25 lb occasionally and exerting up to 25 lb of force frequently. Endurance to stand for extended periods. Manual dexterity and fine motor skills for repetitive tasks. Balance and agility to maintain equilibrium on narrow or slippery surfaces. Visual acuity requirements at 20 inches or less and 20 feet or more. Must wear closed‑toe shoes. Job involves repetitive motions. Work Environment Dynamic, busy atmosphere requiring high flexibility. Noisy environment due to sales floor and production area; ability to work in noise. Bright lighting throughout front and back of store; ability to work effectively in bright environment. Regular interactions with customers, donors, and coworkers; requires strong communication skills. High degree of flexibility to switch tasks and departments as needed. #J-18808-Ljbffr Red White & Blue Thrift