Floating Retail Service Representative I

Location 214 E. 2nd St.,Veedersburg, IN, 47987,United States Base Pay $16.00 - $19.00 / Hour Employee Type FT Non-Exempt Required Degree High school Travel 100% Contact information Phone View phone number on click.appcast.io Job Title: Floating Retail Service Representative Company: The Fountain Trust Company Job Type: Full-Time The Fountain Trust Company, a community bank with 20 locations across Indiana and eastern Illinois, is seeking a dedicated Floating Retail Service Representative to join our team. This dynamic position will require traveling between our branches in Fountain and Warren Counties in Indiana. As a key member of our customer service team, you will play an essential role in creating positive experiences for our customers while supporting the operational efficiency of the bank. Key Responsibilities: Customer Interaction : Greet customers warmly and provide a welcoming environment. Transaction Processing : Accurately process debit and credit transactions, ensuring all details are correct. Account Management : Open new accounts and assist customers in selecting the best services to meet their needs. Customer Support : Address and resolve customer inquiries or issues with professionalism and courtesy. Cash Handling : Maintain and balance cash drawers and vaults to ensure accuracy and security. Product Promotion : Actively promote and cross-sell bank products and services that align with customer needs. Compliance & Procedures : Follow all bank policies, procedures, and compliance regulations to ensure the safety and integrity of bank operations. Flexibility : Perform other duties as assigned by the branch manager, supporting various banking functions as needed. Required Skills and Qualifications: Customer-Centric : A positive and approachable attitude in all customer interactions. Strong Decision-Making : Ability to make thoughtful decisions in high-pressure situations. Attention to Detail : Meticulous in handling financial transactions and maintaining accurate records. Communication Skills : Excellent verbal and interpersonal skills for building relationships with customers and team members. Multi-tasking : Ability to efficiently handle multiple responsibilities simultaneously. Technology Proficiency : Basic computer skills for processing transactions and managing customer information. Physical Requirements : Ability to lift up to 40 lbs. when necessary. Language: Bilingual in Spanish is highly desirable. Education & Experience: Preferred : Associate’s degree or equivalent education. Experience : Prior experience in customer service, retail, or cash handling is highly valued. Why The Fountain Trust Company? At The Fountain Trust Company, we value integrity, community, and a customer-first mindset. By joining our team, you'll have the opportunity to grow professionally within a supportive, customer-focused organization. We offer competitive compensation, opportunities for career advancement, and the chance to make a real impact in the communities we serve. #J-18808-Ljbffr The Fountain Trust Company