Fitness Front Desk

Job Description

Job Description

The Sonnenalp Golf Club is looking for a Part-Time Front Desk Attendant. Must be able to work weekends.

Wage: $20.00 /hour

Typical Schedule: Looking for someone that can work Thursdays through Sundays and Tuesday evenings.

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until October 1st or until the positions are filled.

Primary Purpose of Position

Ensure efficient operation and delivery of exceptional member service and information to the members/guests and staff for all club programs, services and activities.

Essential Duties and Responsibilities

• Serves as the first point of contact to greet members and guests, schedule members and guests for club services (both in person and on phone) and perform related tasks ensuring high level of customer service and process efficiency.
• Authorizes entry into the club through club I.D and account verification or guest pass issuance or usage. Denies access to members with deleted or delinquent accounts.
• Promotes club services and activities responding to members and guest inquiries and/or directs to appropriate sources for information.
• Schedule and record members’ and guests’ reservations utilizing automated scheduling and tracking system. (i.e. tennis, group fitness, childcare and swimming)
• Perform general receptionist duties including answering incoming calls, responding to inquiries, taking messages or forwarding calls in a professional and courteous manner.
• Completes training program which includes participation/experience in various club services and operations and completion of computer based training module covering company-wide informational topics such as company mission and philosophies and key company policies and procedures. (Orientation)
• Responsible for point-of-sale transactions as applicable.
• Maintain thorough knowledge of all club operations and services as well as current club programming and activities.
• Monitor surrounding area, desk and retail for cleanliness and organization.
• Adhere to all club operational policies and procedures including opening and closing the facility, safety/emergency rules and procedures and related policies and procedures.
• Responsible for accurately opening/closing POS terminal, drawer balancing, ringing in sales transactions and complying with Company cash handling procedures.
• Cross-trains in other operational areas within the club to provide backup coverage as needed.
• Helps with laundry, folding, restocking and actively processes dirty and clean towels.
• Performs other duties as assigned.

Education/Experience

• High School Diploma or GED preferred
• Previous experience in the fitness, spa and hotel or hospitality industry preferred.

Special Skills/Equipment

• Adult and Child CPR/First Aid certified preferred
• Ability to focus attention on members’ needs while remaining calm and courteous
• Ability to prioritize, organize and follow up
• Ability to focus on details
• Ability to perform job functions with minimal supervision
• Ability to maintain confidentiality of all member and guest information and pertinent Club and Hotel data
• Ability to work well under pressure of coordinating request at any given time
• Ability to work cohesively with other departments and coworkers as part of a team

Essential Physical Requirements

• Ability to stand and walk for duration of shift, often walking long distances
• Ability to clean and sanitize areas, lift heavy objects, and to work with chemicals related to pool & fitness operations
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting

Benefits

• Resort Discounts
• Holiday Pay & Sick Pay
• Employee Assistance Program
• Employee Meal
• Golf and Fitness Privileges

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.