Enterprise Account Manager

Join to apply for the Enterprise Account Manager role at Common Room . Common Room is a customer intelligence platform that captures every buying signal, giving companies AI‑enriched insights and automation to reach the right person with the right context at the right time. About Us Despite an explosion of buyer signals, companies struggle with siloed vendors, bloated tech stacks, and unusable "intent" data. Common Room unifies all relevant signals so you can track the entire customer journey, match signals to real people and accounts, take action, and automate. We have raised over $50 million from investors including Greylock, Index, and Madrona, and are backed by 25+ operators from companies such as Figma, Stripe, Airtable, Slack, Notion, and Loom. You’ll join a team that asks hard questions, collaborates freely, and makes decisions quickly—a team that values simplicity, passion, trust, each other, and our customers above all. Why We Need You Enterprise customers choose Common Room to modernize go‑to‑market, often replacing fragmented tools, legacy processes, and entrenched workflows. The Enterprise Account Manager owns long‑term revenue and growth across our most complex, high‑impact customers, blending strategic account management with consultative selling. How You’ll Contribute Own a portfolio of Enterprise customers with responsibility for renewals and expansion. Lead strategic account planning, renewal strategy, and expansion motions across complex, multi‑stakeholder accounts. Proactively identify growth opportunities across teams, use cases, and business units. Partner deeply with Customer Success, Solutions, and Product to deliver value and support expansion. Lead executive‑level conversations around value realization, roadmap alignment, and long‑term partnership. Navigate procurement, security, and commercial negotiations during renewals and upsells. Maintain clear forecasts and account plans, surfacing risks and opportunities early. Bring enterprise customer insights back to influence product direction and GTM strategy. You’ll Enjoy Being a Member of the Team If You… Have 6–10+ years of experience in Account Management, Sales, or Customer Success roles supporting enterprise SaaS customers. Have owned renewals and expansion in complex, high‑ACV accounts. Are comfortable multi‑threading across technical, business, and executive stakeholders. Bring strong technical fluency across GTM tooling, data concepts, and integrations. Can lead with authority while remaining collaborative and customer‑centric. Have grit and resilience—you stay composed through long cycles, negotiation friction, and organizational change. Enjoy building long‑term partnerships, not just closing one‑off deals. Are willing to travel as needed for strategic customer meetings and events. In Your First Week, Expect To: Get deep context on Common Room’s enterprise customers, including typical deal sizes, buying committees, renewal motions, and expansion paths. Review your initial book of business, including contract terms, renewal timelines, current usage, open risks, and expansion whitespace. Meet key cross‑functional partners across Customer Success, Solutions, Sales, RevOps, and Product. Learn how Common Room approaches enterprise renewals, expansions, and value articulation today. Begin joining customer calls to observe how we engage executive, technical, and operational stakeholders. In Your First Month, Expect To: Take ownership of your enterprise account portfolio, including renewal strategy and expansion planning. Build account plans that outline stakeholder maps, current use cases, success metrics, renewal risks, and growth opportunities. Lead renewal and expansion discovery conversations with customers, supported by Customer Success and Solutions as needed. Begin proactively identifying upsell and expansion opportunities across teams, use cases, and business units. Establish trusted relationships with key customer stakeholders, including executive sponsors. Develop a clear understanding of how Common Room drives value for enterprise customers—and where friction or risk may exist. In Your First Three Months, Expect To: Independently manage enterprise renewals and expansion motions end‑to‑end. Confidently lead executive‑level conversations around value realization, roadmap alignment, and long‑term partnership. Navigate complex renewal and expansion cycles, including procurement, security reviews, and commercial negotiations. Drive measurable retention and expansion outcomes across your book of business. Surface account risks and growth opportunities early and communicate them clearly to internal stakeholders. Contribute best practices that improve how we manage enterprise renewals, expansions, and long‑term customer relationships. The compensation range for this position is between $250k – $300k OTE (plus equity) depending on experience. Our Values Be Customer‑centric – We work backwards from the needs of our customers. Strive for Simplicity – We choose simplicity over complexity whenever possible. Make it Happen – We take the first step quickly and prioritize decisive action. We’re In this Together – We measure personal success by the success of our customers and teammates. Our Benefits Competitive base compensation with meaningful equity ownership Health insurance including medical, dental, and vision, HSA and FSA (we pay 100 % of employee premium and 50 % for dependents) Unlimited Paid Time Off Paid Company Holidays Work‑from‑home policy including a laptop and support for your home office needs Monthly Remote Stipend 401(k) self‑contribution Paid Family Leave Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Sales and Business Development Industries: Software Development #J-18808-Ljbffr