Collections Specialist

Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. General Function Working under close supervision, you will verify work completed on incoming invoices from various vendors and process invoices for payment. You will monitor Mortgage and Consumer billing inboxes and obtain approval for any fee request over Investor or Bank allowable limits. You will review and process incoming checks or wires through the Default Lockbox, monitor funds within Default unapplied buckets, review Charge Off Reports and process Charge Offs if appropriate. You must follow Investor, departmental and legal guidelines and use multiple systems. Responsibilities may include handling confidential or restricted information requiring you to maintain confidentiality. Responsible and accountable for risk by openly exchanging ideas and opinions, raising concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, ensuring that actions and behaviors drive a positive customer experience. While operating within the bank’s risk appetite, you will consistently identify, assess, manage, monitor, and report risks of all types. Duties & Responsibilities Review incoming invoices from multiple vendors for correct billing and assessment. Decide and process invoices by approving for payment or denying payment. Obtain approval for any fee request over Investor or Bank allowable limits. Post funds to Default accounts as needed. Create and maintain reports and distribute them to management or third‑party vendors when required. Perform other duties as assigned. Supervisory Responsibilities None Minimum Knowledge, Skills And Abilities Required High school diploma or equivalent. Minimum two years of general office, accounts receivable/payable, or equivalent education/experience. Excellent oral and written communication skills. Strong attention to detail. Solid mathematical skills. Good knowledge of PC's and Microsoft Office (Outlook, Excel, Word) and internet functions. Systems experience with New Invoice or Vendorscape is a plus. Annual Compliance and Regulatory Certifications as required by Fifth Third Bank. Professional maturity and ability to work in a team environment while maintaining confidentiality. Working Conditions Normal office environment with little exposure to dust or extreme temperatures. Noise level is moderate. Extended screen viewing. Repetitive keystroke movements. Overtime as required. Default Specialist I At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Benefits Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more about those programs on our 53.com Careers page at: or by consulting with your talent acquisition partner. Location Cincinnati, Ohio 45227 Application Information Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee. Equal Employment Opportunity Statement Fifth Third Bank, National Association, is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr