Mortgage Underwriter
Mindlance
Title: Mortgage Support Analyst – Mortgage Operations Duration: 15-Month Contract Shift: 10:00 AM–7:00 PM or 10:30 AM–7:00 PM We are seeking a Mortgage Support Analyst to support internal mortgage operations teams as part of a Correspondent Lending migration to Empower . This is a Mortgage Operations Help Desk role—not a traditional IT Help Desk. The analyst will provide phone-based support and troubleshoot mortgage process and system issues for Loan Officers, Processors, Underwriters, Closers, and other mortgage teams . Key Responsibilities Provide inbound phone support for mortgage operations users. Troubleshoot mortgage origination, processing, underwriting, and closing issues. Support Empower/LOS, DU (Desktop Underwriter), LP/LPA , and mortgage workflow issues. Investigate loan validation errors, data discrepancies, and system issues. Document cases in Salesforce and escal ate complex issues when required. Educate users on mortgage processes and system functionality. Required Bachelor's Degree. Mortgage industry experience in Loan Processing, Underwriting, Origination, Closing, Servicing, or Mortgage Operations . Strong understanding of the mortgage loan lifecycle. Excellent communication and troubleshooting skills. Comfortable with phone-based support in a fast-paced environment. Must be willing to work 100% onsite in Richmond, VA and the required late-day shift. Preferred: EEO: “Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.” #J-18808-Ljbffr
Vacancy posted 11 hours ago
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