Customer Account Specialist
US Department of War
Job Title
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Job Description
The job duties include:
- Informing customers of new and existing DLA services and capabilities; ensuring customers are kept abreast of changes to products that they order on a regular basis.
- Providing detailed implementation guidance for new/revised policies, practices, and procedures developed to resolve recurring problems and/or improve customer service.
- Providing customer assistance in entering and processing sales orders, through Web Based Ordering system.
- Expediting the resolution of customer problems, based on knowledge of material, vendor, and finance master data records within EBS.
- Evaluating and addressing performance trends based on analysis of Key Performance Indicators (KPIs), operating metrics, and other reports.
- Conducting detailed program reviews that involve evaluating, advising on, and improving the effectiveness of a broad range of customer service/support programs.
- Conducting site-reviews to evaluate the effectiveness and efficiency of new business development and customer service initiatives.
Vacancy posted 18 hours ago
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