Service Desk Lead (Senior) (Fully Remote)
Decision Point
New York, NY
- Remote job
DecisionPoint seeks a Service Desk Lead to manage daily service-desk operations for the USMEPCOM ENLIST program. This remote position requires an active Secret clearance and supports 24/7/365 operational requirements. Key Responsibilities: Oversee ticket queues, staffing schedules, escalations, VIP support, and service quality. Use ServiceNow to analyze trends and coordinate with process owners and government leadership. Required Qualifications: Six years of enterprise IT support experience and ServiceNow expertise. Strong leadership, communication, and problem-solving skills. DecisionPoint Corporation DecisionPoint Corporation is an IT services company providing enterprise IT support and service-desk operations for government programs. The company emphasizes equal opportunity and affirmative action in its workplace. #J-18808-Ljbffr Decision Point
Vacancy posted 3 days ago
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