Customer Service Representative

About the Role We are seeking a detail-oriented and customer-focused Customer Service Representative to support a fast-paced service department. This position serves as a key point of contact for customers, technicians, service managers, and internal teams to ensure service requests are processed efficiently and accurately.
The ideal candidate will have strong organizational skills, excellent communication abilities, and experience managing multiple priorities while maintaining a high level of customer service.
Key Responsibilities
* Serve as a primary contact for customers, store managers, maintenance personnel, and internal teams
* Process service work orders and customer requests according to established guidelines
* Prepare service repair quotes and support service billing activities
* Match vendor purchase orders and receive invoices
* Process customer billing and assist with accounts receivable functions
* Coordinate service activities between technicians, service managers, and account teams
* Dispatch service calls and provide technicians with work assignments as needed
* Answer incoming phone calls, take detailed messages, and ensure timely follow-up
* Provide customers with service updates, estimated completion times, and issue resolution support
* Maintain accurate customer records within company and customer-specific systems
* Monitor customer accounts and assist with resolving invoice disputes and past-due balances
* Prepare service invoices for billing
* Support additional administrative and customer service functions as assigned
Required Qualifications
* High School Diploma or equivalent
* Strong customer service and administrative experience
* Excellent verbal and written communication skills
* Ability to work effectively in a fast-paced, team-oriented environment
* Strong attention to detail and organizational skills
* Ability to manage multiple competing priorities simultaneously
* Intermediate to advanced proficiency with Microsoft Office Suite
* Strong time management and problem-solving skills
* Ability to meet both short-term and long-term deadlines
* Flexibility to work outside normal business hours and occasional weekends when needed
Preferred Experience
* Customer service or service coordination experience
* Dispatching or scheduling experience
* Billing, invoicing, or accounts receivable experience
* Experience supporting field service or maintenance operations
* Experience working within service management or work order systems
Work Environment
* Professional office setting
* Collaborative and team-oriented atmosphere
* Fast-paced environment supporting customer service and field operations
* Opportunity to work closely with service managers, technicians, and account teams
Why Consider This Opportunity?
* Gain experience supporting a nationwide service operation
* Develop skills in customer service, dispatching, billing, and account management
* Work in a collaborative environment with opportunities to expand your administrative and customer support expertise
* Build experience coordinating service activities across multiple departments
*Ideal candidates will be highly organized, customer-focused, and comfortable balancing multiple responsibilities while delivering exceptional service to both internal and external customers.*
*Job Type & Location*This is a Contract position based out of Grand Rapids, MI.
*Pay and Benefits*The pay range for this position is $16.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision
* Critical Illness, Accident, and Hospital
* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
* Life Insurance (Voluntary Life & AD&D for the employee and dependents)
* Short and long-term disability
* Health Spending Account (HSA)
* Transportation benefits
* Employee Assistance Program
* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully onsite position in Grand Rapids,MI.
*Application Deadline*This position is anticipated to close on Aug 10, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.