Customer Service Representative - Grand Rapids Area

Job Description:

Customer Service Representative | Grand Rapids, MI

Salary Range: $41,000 - $61,000 depending on experience

Are you a meticulous professional with a passion for excelling in customer service representative? The Pivot Group Network, a West Michigan manufacturing-focused recruiting group, is dedicated to fostering meaningful relationships and supporting career growth. We are collaborating with companies in Grand Rapids seeking experienced Customer Service Representatives.

We are building our network of talent in this field across West Michigan and the broader manufacturing region Pivot Group Network serves. Our partner companies may or may not have an immediate opening for this exact role today, but we actively look for skilled professionals in the regions where they operate. If there is alignment now or in the near future, we reach out.

The Opportunity

We are collaborating with multiple companies in Grand Rapids seeking experienced Customer Service Representatives. These organizations value long-term fit and are looking for professionals who bring both skill and alignment. By joining our network, you gain access to opportunities tailored to your goals.

Key Responsibilities

• Respond to customer inquiries regarding product specifications, orders, and delivery schedules.
• Process customer orders, including order entry, tracking, and post-sale support.
• Investigate and resolve customer complaints related to product quality, shipping, or service.
• Collaborate with production, logistics, and sales teams to ensure customer satisfaction.
• Maintain accurate customer records and document all interactions in the CRM system.
• Provide technical assistance and product information to customers and sales representatives.
• Identify and escalate complex customer issues to appropriate internal departments.

Recommended Qualifications

• 2+ years of customer service experience, preferably in a manufacturing or industrial setting.
• Proficient in CRM software and enterprise resource planning (ERP) systems.
• Strong communication skills, with the ability to explain technical product information clearly.
• Ability to quickly learn and understand manufacturing processes and product specifications.
• Proven problem-solving skills to resolve customer issues efficiently and effectively.

Bonus Qualifications

• Experience with ERP systems (e.g., SAP, Oracle) for order management and inquiry resolution.
• Familiarity with manufacturing processes or product lifecycle management.
• Demonstrated ability to read and interpret technical documents or product specifications.
• Experience with CRM software tailored for manufacturing or industrial clients.
• Bilingual proficiency (especially Spanish) to support a diverse customer base in manufacturing.

Job Titles That Should Apply

Customer Service Representative, Client Support Specialist, Customer Care Associate, Technical Support Representative, Customer Success Representative, Service Desk Agent, Help Desk Technician, Customer Relations Specialist, Customer Service Agent, Inbound Customer Service Representative

Why The Pivot Group Network

The Pivot Group Network was founded by manufacturing professionals who've been on both sides of the hiring process. Our clients are strategic-they partner with us because they want real insight into their roles and the people filling them, not a stack of resumes. We focus on match-driven placements built around what actually matters: Commute, Compensation, Culture, and Career trajectory. Learn more at

If you're ready to take the next step in your career and connect with a firm that values fit over speed, we invite you to reach out at The Pivot Group Network offers resources to support your search-market insights, resume feedback, and interview preparation. As our partnerships grow, we'll reach out with opportunities aligned with your goals. Thank you for considering this approach to career advancement.

Required Skills:
• Resume
• Offers
• Access
• Support
• Product Quality
• Technical Assistance
• Logistics
• ERP
• Salary
• Hiring
• Partnerships
• Recruiting
• CRM
• Spanish
• Compensation
• Shipping
• SAP
• Manufacturing
• Specifications
• Communication Skills
• Technical Support
• Customer Satisfaction
• Records
• Oracle
• Preparation
• Software
• Planning
• Customer Service
• Sales
• Communication
• Management


Salary Package:
$ 41,000.00 - 61,000.00 (US Dollar)