General Manager

Job Description

Job Description

Description:

Are you ready to take the lead and make tails wag? At Animal House Wilmington, we’re all about hiring and retaining the best talent for our furry friends! As our General Manager, you'll be at the helm of a vibrant team, running the show, pampering pets, and ensuring smiles all around. 

A Fantastic Opportunity!

• Lead Daily Operations: Oversee the daily activities of the resort, manage staff, and deliver top-notch customer service.
• Hands-On Management: Balance administrative tasks with active involvement in front desk, daycare, and kennel operations.
• Staff Development: Monitor staff performance and support our team members growth and development.
• Corporate Collaboration: Work together across Village Pet Care’s departments to achieve shared objectives and drive business success. Leverage our diverse knowledge from various stakeholders to enhance innovation, efficiency, and problem-solving. To include HR, Payroll and Compliance.
• Reporting & Administration: Prepare daily revenue reports, handle end-of-day procedures, safeguard pet guests, and manage inventory.
• Shift Management: Oversee team shifts and ensure budget adherence while keeping operations running smoothly.
• Community Engagement: Promote Animal House Wilmington, network within the community, and represent our brand with enthusiasm.
• Additional Duties: Undertake other responsibilities as needed to maintain seamless operations.

Why You'll Love It Here:

• Competitive Salary: Pay Starts at $60,000 plus quarterly incentives!
• Comprehensive Benefits: Enjoy perks such as PTO, medical/dental/vision plans, and discounts on village services.
• Bonus Opportunities: Potential for additional earnings based on performance.
• Career Growth: A supportive and pet-loving environment that fosters professional development.

You’ll Enjoy:

• Commitment to diversity, equity and inclusion: We believe that embracing diversity has a positive impact on our ability to provide excellent pet care. We promote a community of respect and celebration through ongoing communications and educational initiatives.
• Entrepreneurial spirit: We encourage you to leverage your attitude and drive to fulfill your potential and purpose.
• Learning & development: We provide training and development programs for all types of roles.
• Growth opportunities for all: No matter your role, you are critical to the success of our mission. Supporting your goals means supporting our goals.

Ready to lead a team where every day is filled with joy and wagging tails? Apply now to join our pet-loving family and create some tail-wagging memories together!

Requirements:

• Management Experience: a proven track record of at least 2 years in management, demonstrating strong leadership skills and the ability to drive team performance. This role requires overseeing P&L, project management, departmental operations and ensuring alignment with organizational goals. 
• Guest Service: Strong commitment to guest service and their family members we serve.
• Tech Savvy: Knowledgeable about and skilled in using technology, particularly computers, software, and other digital tools. Comfortable with various gadgets and applications and can troubleshoot issues, understand new technologies quickly, and adapt to changing tech environments.
• People Management: Skilled in managing people, recruiting and retention, coaching, problem-solving, and maintaining confidentiality.
• Animal Experience: Previous experience with animals is a plus.
• Passion for Pets: We’re looking for individuals who thrive in a dynamic, pet-friendly environment and are enthusiastic about contributing to the well-being of animals.
• Multitasking: Utilize effective organizational strategies and tools to track progress and manage multiple responsibilities and meeting deadlines without compromising on quality.
• Communication Skills: The ideal candidate will possess strong communication skills, both verbal and written, and be adept at conveying information clearly and professionally. 
• Flexibility: Willingness to work evenings, weekends, and holidays as needed.
• Innovative Thinking: Out-of-the-box thinker with a drive to improve and grow the resort.
• Physical Stamina: Ability to lift up to 40 pounds and remain active throughout your shift.
• Growth-Oriented: Looking for an opportunity to advance professionally in a dynamic environment.