Field Service Specialist, Pool Covers

Job Description

Job Description

Field Service Specialist

Location:  East Coast based; extensive travel possible throughout the U.S.

Join the Explore Industries Team!

At Explore Industries, we’re more than just a leader in swimming pool design and manufacturing—we’re a team driven by respect, integrity, and innovation. We believe in empowering our employees, fostering collaboration, and delivering top-quality products that set industry standards. 

We are hiring a Field Service Specialist to deliver on-site installation, troubleshooting, and repair of premium automatic pool cover systems. This East Coast-based role is home-based out of our Millville, New Jersey ExploreBase but includes travel throughout the United States.

You will be the primary customer-facing specialist in the field—confirming site readiness, diagnosing mechanical and system issues, and feeding field insight back to manufacturing and product teams so covers install cleanly and perform as designed.

Key Responsibilities

• Perform on-site installation, service, and troubleshooting of automatic pool cover systems and retractable operating components.
• Conduct pre-installation site reviews to confirm all requirements are met for a successful installation.
• Diagnose and repair mechanical and system issues with precision and professionalism.
• Communicate regularly with internal teams and provide field feedback to support continuous product improvement.
• Act as a brand ambassador and the primary point of contact for customers during service visits.
• Provide operational support at Explore Industries other facilities when not in the field.
• Travel is possible throughout the United States from an East Coast home base, with frequent driving and multi-day field assignments.

What We’re Looking For

Qualifications:

• Hands-on experience with mechanical systems, installations, or field-based service work.
• Strong technical skills and proficiency using tools, components, and troubleshooting methods in field environments.
• Excellent interpersonal and customer communication skills, with the ability to tailor communication to homeowners, dealers, and internal teams.
• Proven ability to work independently, make sound decisions in the field, and prioritize effectively.
• Valid driver's license and a clean Motor Vehicle Record (MVR) to support frequent driving and multi-state travel.
• Ability to lift up to 50 lbs, work outdoors in varying weather, and climb, kneel, and maneuver in tight spaces.
• Comfort with frequent travel throughout the U.S.
• Automatic pool cover, pool equipment, or similar mechanical field-service experience preferred.

Why Explore Industries?

Compensation

• Salary Range: $52,000 - $70,000 annually
• Travel expenses and per diem are provided for work related travel
• Actual compensation will be based on experience and job-related skills.

Benefits & Additional Compensation
Eligible employees may receive access to the following benefits and programs, subject to plan terms and eligibility requirements:

• Generous Paid Time Off (PTO) and paid holidays
• 401(k) with company match
• Medical, dental, and vision insurance options
• Optional life and disability insurance
• Other incentive or compensation programs may be available depending on the position

Learn more about us at exploreindustries.com.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.