Analyst (Investigator) / Computer Systems Specialist

Overview This posting is for the State of Hawaii, Office of the Ombudsman, Legislative Branch. The position is located on the Island of Oahu. Compensation Salary: $7,296.66 – $11,319.60 per month Job Functions Analyst (Investigator) Analysts are responsible for all aspects of complaint handling, including but not limited to intake, investigation, and making findings and recommendations. They interview complainants, agency officials, and witnesses; gather documentary and physical evidence relevant to a complaint; and review applicable laws, rules, court decisions, policies and procedures, etc. They must identify key issues of a complaint and develop an appropriate investigation plan. They analyze facts and evidence to determine if a complaint is substantiated, and if so, develop appropriate recommendations for the resolution of the complaint. Analysts also identify legal issues that may impact a case and advise the First Assistant and the Ombudsman. They report to and advise the First Assistant and the Ombudsman on the status of ongoing investigations and assist in the preparation of drafts for the annual reports and special reports. Analysts must have a working knowledge of the principles of public administration, functions and organization of State and county governments, and applicable laws and rules. They must be able to communicate orally and in writing and manage their workload independently to meet deadlines. Computer Systems Specialist Under general supervision, maintains or assists in maintaining the security and integrity of the network, hardware, and software of the Office of the Ombudsman. The office uses a Hyper‑V Failover Cluster consisting of two physical servers (nodes) running Windows Server 2025 Datacenter, with four virtual machines, including SQL Server and Exchange Server SE (on‑premise). Essential functions include: maintaining the office’s network, servers, software, and Internet site; managing system backup and recovery; installing, configuring, and maintaining desktop computers, laptops, printers, and other related equipment; and providing staff training and assistance in the use of equipment and software. Also identifies, analyzes, and researches solutions for simple to complex computer and network problems; assists in the analysis and selection of hardware and software; and develops proper documentation of processes. Legal Authorization To Work Requirement The State of Hawaii requires all persons seeking employment with the government of the State to be citizens, nationals, or permanent resident aliens of the United States, or eligible under federal law for unrestricted employment in the United States. Qualifications Knowledge Applicants should have an understanding of general investigation principles and research procedures, interviewing and report writing techniques, and the structure of Hawaii government. Skills / Abilities For the Analyst role: work independently; be a quick learner with good memory retention and recall; be detail oriented; have strong organizational skills; possess strong and effective listening, speaking, and writing skills; be able to write clear and concise reports; analyze large amounts of oral and written data to identify key and relevant information; deal with difficult individuals and situations; operate standard office equipment, including Windows‑based computer equipment and software. For the Computer Systems Specialist role: manage and maintain Windows‑based virtual servers configured as a Hyper‑V Failover Cluster, including SQL Server and Exchange Server; manage on‑premise backup programs such as Veritas Backup Exec and endpoint security programs such as ThreatDown. Education Bachelor’s degree from an accredited college or university. At the discretion of the Ombudsman, relevant work experience may be substituted for the education requirement. Experience Two (2) years of progressively responsible work experience in conducting investigations that includes research and analysis is preferred. Previous experience dealing with the public and researching public inquiries is preferred. At least six (6) months of hands‑on experience performing the duties identified for the Computer Services Specialist role is preferred. Application This is an in‑office (not remote) position located in the Capital Historic District, Oahu, and is an at‑will position and exempt from civil service. Therefore, if you are appointed to the position, you may be discharged from your employment at the prerogative of the Ombudsman at any time. Submit a cover letter and resume by email to View email address on click.appcast.io. For questions regarding this exempt, non‑civil service position, please contact the Office of the Ombudsman at View phone number on click.appcast.io (Monday‑Friday, 8:30 a.m. – 4:30 p.m. HST). Contact Office of the Ombudsman, Legislative Branch Phone: View phone number on click.appcast.io Hawaii Standard Time Hours: Monday‑Friday, 8:30 a.m. – 4:30 p.m. (excluding Hawaii state holidays) #J-18808-Ljbffr State-of-Hawai