Patient Access Representative & Switchboard Operator

Patient Access Representative & Switchboard Operator

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Facility: Marsh Med Ctr Iron Mtn

Location: Iron Mountain, MI

Address: 1721 S Stephenson Ave, Iron Mountain, MI 49801, USA

Shift: Varies

Job Schedule: Full time

Weekly Hours: 40.00

Salary Range: $17.11 - $22.52

Union Position: Yes

Marshfield Medical Center-Dickinson is seeking a motivated, detail-oriented candidate to join our team as a Patient Access Representative & Switchboard Operator. We value candidates who are accustomed to multitasking, are comfortable utilizing computers, and have great customer service skills. We offer one-on-one training, a supportive team, and a comprehensive benefits package. If you desire to be part of a healthcare team dedicated to providing optimal care and customer service, we'd encourage you to apply!

Position Details:

Union: AFSCME

Internal Posting Timeline: Friday, October 30, 2026 - Wednesday, November 4, 2026 at 2:30pm

Shift Length(s): 8 hours

Start Time(s): 5:30am, 6am, 7am, 8am, 8:30am, 9am, 9:15am, 1pm, 2:30pm, 3pm, 4pm, or as assigned, including weekend rotation

Overtime Status: 12+ hours in 1 day or 40+ hours in 1 work week

Job Summary:

The Patient Access Representative is responsible for the collection of registration data to accurately identify, interview, admit and register patients. This individual will provide exceptional customer service to meet the needs of customers. The Switchboard Operator operates the telecommunication systems to effectively and efficiently address internal and external phone traffic requests. Cordially receives and directs patients/visitors and provides routine hospital information when appropriate. Monitors the hospital alarm system. Performs billing support aide, clerical and data entry for different departments of the hospital.

Patient Access Representative Job Description:

Operates computer and phone system to appropriately and accurately input or retrieve patient information. Verifies and updates insurance cards/eligibility and other billing-related documents and completes work list activities to ensure work assigned is completed in a timely manner. Enters appointment information as needed to facilitate registration at walk-in desks. Prepares and completes patient documents including obtaining patient signatures on forms/consents to ensure timely and accurate billing. Collects non-covered amount and personal amount due for the planned visit to meet department collection goals and patient experience expectations. Attains productivity benchmarks and department standards, including but not limited to point of service collections and insurance eligibility to warrant timely payments and accurate claims. Depending on the setting, may perform scheduling duties. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge and abilities to perform, within scope, role specific functions. Other duties as assigned.

Switchboard Operator Job Description:

Responsibilities include operating telecommunication systems effectively and efficiently. Receives visitors/patients, ascertains their need and directs them accordingly. Monitors the hospital's alarm system. Performs billing support aide functions, clerical and data entry functions for different departments as assigned. Utilizes and ensures the use of all available system and software applications to achieve maximum efficiency and accuracy. Trains new staff in all aspects of job specific tasks and effective use of Information systems. Remains current on all-new policy and procedures requirements and acts proactively to share information with team members. Regular attendance is required in order to carry out the essential functions of the position. Reviews and meets ongoing competency requirements of the role to maintain the skills, knowledge, and abilities to perform, within scope, role specific functions.

Qualifications:

Windows based computer experience. Excellent communication and interpersonal skills. Ability to handle changing working conditions, deal with large volumes and a variety of tasks. Must take initiative, exercise good judgement, and demonstrate resourcefulness in problem solving. Ability to prioritize and organize multiple tasks. Previous experience in office setting of one year preferred.

Patient Access Representative Qualifications:

Direct customer service experience in a professional business setting. Experience working with a business-oriented computer program required. Knowledge of medical insurance and one year experience in a healthcare facility including direct patient contact and customer service preferred. Certified Health Access Associate (CHAA) preferred.

Benefits:

Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit .

Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call View phone number on click.appcast.io or send an email to View email address on click.appcast.io .

Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment.

Req Number: R-0279309

Job Function: Administrative Support

Featured: No