Customer Engagement Manager
Virtual Vocations Inc
A company is looking for a Customer Engagement Manager responsible for leading community software and communication frameworks to enhance customer experience. Key Responsibilities Define and execute the strategy for the customer community, focusing on engagement and growth Lead customer communications during critical incidents and manage lifecycle messaging strategies Own and scale the Voice of Customer program, transforming feedback into actionable insights Required Qualifications 2+ years of experience in Customer Experience, Community Management, Marketing, or a related role within a SaaS environment Experience managing customer-facing communications and engagement programs Experience using CRM, community, or customer engagement platforms Experience coordinating projects across multiple teams Familiarity with church or non-profit technology is preferred
Vacancy posted 17 hours ago
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