Operations Lead Anaheim Emergency Shelter

Operations Lead Assistant

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Lead Assistant is responsible for helping transform the lives of guests by ensuring guest guidelines and expectations are being met, policies and procedures are being enforced, and the site is being maintained clean and hazard free. The Lead Assistant provides guidance and supports the front-line staff as it relates to assigning daily duties, prioritizing site tasks, delegating specialized assignments to ensure site operations are being met. The Lead Assistant participates and assists in the training and development of the Ambassador new hires. The Lead Assistant is the Ambassadors point of contact when the Operations Lead is not present. The Lead Assistant will work on Operations Lead's off days to ensure Operations Leads directives are followed and support is provided by completing data entry, providing front desk coverage, performing routine walks around the campus to ensure staff and guests are supported, disseminates site operations information to guests, answers guests' questions, addresses guests' concerns/complaints, acts as first responder to Ambassador crisis calls over the walkie talkie, as needed The Lead Assistant will be supervised and work closely with the Operations Lead on implementing site policies, procedures, and internal processes. The Lead Assistant must fully embrace the ministry and mission of The Salvation Army, accept its Christian principles and values, and protect and enhance the image of The Salvation Army to the public. As well as, perform other assigned duties as directed.

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax, and telephone. Ability to lift up to 40 lbs. Ability to work out-of-doors 50% of the time.

High School Graduate or GED. 1-3-year work experience with homeless population. If in recovery, must have a sobriety minimum of five (5) years. Experience in or basic knowledge of mental health, homelessness and/or addictions fields (preferred). Experience as a Team Lead in some capacity preferred. Criminal background check is required. CPR and First Aid certification a must within 30 days of start date.

Bilingual/Bi-literate English/Spanish preferred. Must have ability to communicate effectively and remain positively engaged with co-workers, residents, volunteers, vendors. Must model professionalism and be able to appropriately respond in a supportive manner to residents and co-workers when asked questions or addressing concerns/issues. Ability to exercise sound judgment in carrying out assignments independently. Good time management and organization skills. Good follow through. Good oral and written communication skills. Strong sense of workplace ethics and understanding of confidentiality protocols. Ability to answer telephone, greet visitors, and interact with residents and other staff members in a courteous, professional, respectful manner. Ability to effectively use office equipment (fax, scanner, copier, printer). Flexible availability must be able to work any shift and/or assigned schedule. Able to function in a fast-paced, frequently changing environment and be adaptable. Must be able to implement trauma informed care communication strategies when resolving conflict to not re-traumatize residents with your interactions. Computer literate; effectively use computerized database for resident file management, with basic skills in Microsoft Office: Microsoft Word, PowerPoint, Excel, and Outlook email.