Financial Aid Counselor

Job Details Job Location: Tigerville Campus - Tigerville, SC 29688 Position Type: Full Time Staff Education Level: 4 Year Degree Department: Student Services Position Summary The Financial Aid Counselor provides excellent customer service and specialized financial aid guidance to students, parents, and authorized third parties. The counselor assists with the everyday operations of the Financial Aid Office, including document intake, program administration, counseling, and financial aid processing. Responsibilities Represent NGU by creating a professional, welcoming, and helpful environment through excellent customer service in person, on the phone, and in written communication. Package and process financial aid for new and returning students, including but not limited to the following: Prepare and send aid offer notifications FAFSA verification process Monitor, review, and send satisfactory academic progress (SAP) notifications Data entry in PowerFAIDS Provide customer service related to processing and packaging issues, including answering routine questions, responding to correspondence, and counseling students as needed. Assist with university orientation events and open house activities, including financial aid presentations. In partnership with the Director, provide training to financial aid staff and other University staff to ensure optimal use of financial aid policies and procedures. Assist with managing the Financial Aid email inbox and process incoming requests from students, faculty, and staff. Collaborate with other Student Services areas, including NGUcentral, Student Accounts, and Academic Records, regarding student portal issues and answering general student questions related to these areas. Physical Requirements Visual Abilities: read reports, create presentations, and use a computer system. Hearing: hear well enough to communicate with co‑workers, vendors, and students. Dexterity, grasping, feeling, writing, typing, using the telephone, copier, and computer systems. Mobility: open files, operate office machines, move between departments, and attend meetings across campus. Talking: frequently convey detailed or important instructions and ideas accurately, loudly, or quickly. Lifting, pulling, pushing: exert up to 10 pounds of force occasionally to move objects. Cognitive/Emotional: ability to think critically and concentrate, respond quickly to changes in conditions 75–100% of the time. Working Relationships This position is a full‑time non‑exempt position located at the Tigerville Campus. The Financial Aid Counselor reports to the Director of Financial Aid. Work Schedule Monday through Thursday, 8:30 a.m. to 5 p.m. and Friday, 8:30 a.m. to noon. Office hours are subject to change as deemed necessary. Travel Occasional work on Saturdays and evenings may be required. Some travel is required for training in addition to presenting at Financial Aid Workshops in the community, as needed. Qualifications Affirm an understanding of the Baptist Faith & Message 2000 and the University’s Statement on Human Flourishing. Agree to abide by the employee handbook, including community standards agreements. Bachelor’s degree preferred. At least one year of financial aid experience within a university is preferred. Excellent interpersonal and communication skills to handle a variety of student issues and concerns. Ability to organize, prioritize, and problem‑solve in an environment where frequent interruptions are common. Ability to follow through with tasks and work independently. Computer literacy and knowledge of Microsoft Office Suite. Understand and comply with FERPA regulations. This job description in no way states or implies that these are the only duties to be performed by the employee. The employee will be required to follow any other instructions and to perform any other duties as requested by his or her supervisor. #J-18808-Ljbffr