Pest Control Field Supervisor

Job Description:

Pest Control Field Supervisor

Location : Ridgefield, CT

Salary : $60,000 - $65,000

The Pest Control Field Supervisor in Ridgefield, CT is responsible for leading and managing a team of pest control technicians with the goal of delivering an exceptional customer experience. The Pest Control Field Supervisor owns all aspects of service required of the Fairfield Country branch. The Pest Control Field Supervisor will be responsible for a service team consisting of about 10+ pest control technicians. All aspects related to pest control technicians completing their jobs in a high manner will fall under the auspices of the Pest Control Field Supervisor.

The Pest Control Field Service Supervisor will report to the Branch Manager and will manage a team of pest control technicians.

Position Responsibilities

• Recruit, hire, train, coach, motivate, and lead a service team technicians to provide exceptional service to customers

• Identify/implement scheduling to ensure adequate coverage for peak volume periods

• Efficiently schedule routes for field technicians

• Route Optimization managed daily yielding a 70+% tech utilization

• Appropriately Performance Manage service team employees

• Lead regularly scheduled meeting with service team, ask questions to better understand the customer visits field technicians are experiencing, educate and coach workers regarding processes and practices, and explain expectations to employees

• Respond to field service technician questions, coaching the team through difficult client situations and diffuse upset clients, as needed

• Ensure team members are achieving desired Key Performance Indicators and take corrective action, as needed such as: Tech Utilization, Tech Efficiency, Customer NPS and Customer Retention

• Ensure technicians adhere to company and OSHA/FIFA policies and procedures when carrying out pest control services

• DEC liaison ensuring proper compliance and technician certifications

• Communicate with customers to ensure satisfaction and discuss additional services that customers may be appropriate

• Build long-term relationships with customers from a wide range of backgrounds to tailor solution to meet their needs

• Operate company provided vehicle in a safe manner

• Product selection for required treatments

• Efficient use of company materials minimizing use and maximizing material usage under 5% of revenue

• Proper material pick up & discarding of used materials

Position Requirements

• Maintain company vehicle in accord with Department of Transportation and company guidelines

• Read, write and speak English

• Strong customer service orientation, with two plus years previous experience in a customer service role

• Ability to use personal protective equipment

• Strong attention to detail and organization skills

• Ability to perform physical aspects of role to include walking, bending, and lifting up to 50 pounds

• Knowledge of tree/shrub treatment or pest control products and services a plus

• Successfully complete a background check and drug test

• Ability to work both indoor/outdoor environments in all weather conditions

• Ability to work extended hours as needed

• Must have at least 3 years of driving experience to drive a company vehicle.

• Valid Connecticut state Driver’s License

• Three-five years’ experience managing a field team

• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations

• Demonstrated experience in managing conflict with customers

• Exceptional interpersonal, customer service, problem-solving, as well as verbal and written communication skills

• Strong coaching and leadership skills, along with the ability to motivate employees

• Proficiency with necessary technology, including Microsoft Office Suite

• High school diploma or equivalent require, Bachelor’s degree a plus