Athletic Center Front Desk Associate

Job DetailsJob Location: Westlake Village, CA 91362Position Type: Part TimeEducation Level: Not SpecifiedSalary Range: $18.00 - $20.00 HourlyJob Shift: DayRelated Tiles: Athletic Center Receptionist, Athletic Center Attendant Reports to: Assistant General Manager Classification: Part-time, Non-Exempt Supervises: No supervisory duties are included in this position Job Summary (Essential Functions) The Athletic Center Front Desk Associate is responsible for delivering exceptional member service while supporting daily operations across the Athletic Center including the Racquets facilities, Gym, Pool and Kids Club. This role ensures a welcoming, organized, and safe environment for members and guests. Note: Kids Club responsibilities are assigned only to employees who maintain current CPR, First Aid, and AED certification. Job Knowledge, Core Competencies & Expectations Strong organizational and time management skills, with the ability to prioritize tasks effectively in a multi-functional role Proficiency in club management software and basic computer applications (e.g., Microsoft Office Suite) Excellent verbal and written communication skills, with the ability to interact professionally with members, guests, and staff Ability to work in a fast-paced environment while managing multiple responsibilities Professional demeanor with strong interpersonal skills and a consistently positive, member-focused attitude Ability to anticipate and assess member and guest needs, delivering personalized and attentive service Demonstrated problem-solving skills and the ability to remain calm, composed, and solution-oriented under pressure Strong attention to detail, particularly in scheduling, reservations, and financial transactions Ability to work both independently and collaboratively within a team-oriented environment Ability to enforce club policies and procedures in a courteous, firm, and consistent manner Reliable and punctual, with flexibility to adjust to changing operational needs and schedules Knowledge and ability to perform required role during emergency situations. Conditional Competency (for Kids Club Duties Only) Knowledge of child supervision best practices and the ability to respond appropriately in emergency situations, including proper use of CPR, First Aid, and AED certification Job Tasks/Duties Athletic Center Reception Answer incoming calls promptly, route them appropriately, and record accurate messages for members and staff Greet members and guests in a friendly, professional, and welcoming manner Utilize club management software to coordinate reservations, bookings, and daily scheduling activities Maintain a clean, organized, and professional front desk and surrounding areas, including the gym, pool, Racquets Shop, and courts Conduct routine walkthroughs of club facilities to ensure members and guests are properly checked in and in designated areas Provide accurate schedules, directions, and club information to support a high level of service Monitor and report unauthorized individuals to ensure safety and security Manage traffic flow in the lobby and reception area to maintain smooth and professional operations Ensure appropriate background music is maintained throughout designated club areas Enforce club policies, including dress code guidelines, in a courteous and consistent manner Maintain adequate inventory of front desk supplies Oversee lost and found operations, including tracking and returning items Follow opening and closing procedures to ensure the facility is properly prepared and secured Coordinate with Facilities Maintenance to report and follow up on repair needs Perform other related duties as assigned Racquets Desk & Pro Shop Manage court, clinic, lesson, and event reservations in person, by phone, or via email Promote racquets programs, clinics, tournaments, and events to enhance member engagement Provide clear directions to members and guests regarding court assignments Assist the Director of Racquet Sports with reporting, inventory, pricing, promotions, and discounts Provide day-of support to coaching staff by communicating lesson arrivals, schedule updates, and cancellations Provide personalized assistance with Racquets Shop merchandise selection and purchases Process retail transactions and fulfill special orders accurately and efficiently Maintain cleanliness, organization, and inventory standards in the Racquets Shop and storage areas Rotate stock and maintain merchandising displays Collect applicable fees from members and guests upon arrival Supply towels, cups, and ice as needed Support tournament operations, including setup, staging, and scoreboard management Communicate member feedback and concerns to club leadership Perform other related duties as assigned by management Kids Club Attendant (Conditional) Applies only to employees with current CPR, First Aid, and AED certification. Supervise and engage children in a safe, structured, and welcoming environment Follow check-in and check-out procedures, including verification of authorized guardians Plan and facilitate age-appropriate games, activities, and crafts Monitor behavior to ensure a positive, inclusive, and respectful environment Ensure allergies, medical needs, and special considerations are properly documented and communicated Maintain cleanliness and organization of the Kids Club area, including setup and breakdown Follow all safety and emergency procedures in accordance with certification training Communicate effectively with parents/guardians, providing updates as needed Uphold Kids Club policies, including: Maintaining capacity limits Ensuring children are potty-trained Verifying parents/guardians remain on property Restricting participation of sick children Prohibiting administration of medication Enforcing approved items and no outside food/beverages Maintaining a calm, respectful environment Following procedures for upset children, including parent notification when necessary Perform other related duties as assigned Qualifications Strong customer service and communication skills Ability to multitask and work across multiple service areas Professional, reliable, and team-oriented mindset Licenses and Special Requirements Current CPR, First Aid, and AED certification (required for Kids Club responsibilities) Valid Food Handler certification (as required for applicable service areas) Additional Compensation Opportunity Employees who meet certification requirements and are assigned Kids Club responsibilities may be eligible for additional compensation, based on role participation and operational needs. Physical Demands and Work Environment Must be able to reach, bend, stoop, stand and lift up to 40 pounds. Must be able to sit for prolonged periods of time. Moderate noise level in the work environment. Occasionally exposed to the outdoors, including hot, wet and/or humid conditions. #J-18808-Ljbffr NORTH RANCH COUNTRY CLUB