General Manager Home Service Company

Job Description

Job Description

Benefits:

• Health Care Cost Reimbursement
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Free uniforms
• Opportunity for advancement
• Paid time off
• Signing bonus

BUILD THE NEXT CHAPTER: GROUND-FLOOR GM ROLE WITH EQUITY

We are a well-established, profitable service-based company entering an exciting new chapter of intentional, strategic growth and we are looking for the right General Manager to grow with us.

This is a rare opportunity to step into a key leadership role at an inflection point: the moment when a strong, proven business builds the team and infrastructure to scale significantly. The person who joins us now will not just manage what exists they will help shape what this company becomes. As the company grows, so does this role's opportunities. Leadership opportunities, expanded responsibility, and long-term financial upside are all on the table for the right person.

If you are an experienced service industry operator who is energized by building something, not just running something, we want to meet you.

WHAT YOU'LL DO

Operations & Process Leadership
Develop, implement, and continuously improve documented operational processes across all areas of the business
Build and maintain a culture of consistency, accountability, and quality
Oversee daily scheduling, dispatch, routing, and end to end workflow to ensure efficient, high-quality service delivery
Track key performance metrics, identify opportunities for improvement, and execute solutions with urgency

Team Leadership & Development
Lead, mentor, and develop a team of office, field, and support staff
Establish clear performance expectations and hold the team accountable to them with consistency and fairness
Manage the full employee lifecycle recruiting, onboarding, coaching, and performance management
Foster a positive, high-performance workplace culture that attracts and retains top talent
Lead seasonal staffing efforts, including workforce planning, ramp-up, and year-round retention strategies

Customer & Account Management
Champion an exceptional customer experience at every touchpoint
Serve as the point of escalation for customer concerns, resolving issues with professionalism and urgency
Maintain and grow relationships with key accounts and community partners

Financial Management
Own P&L awareness and actively manage expenses to budget
Participate in annual budget planning and provide regular financial reporting to ownership
Approve vendor relationships and expenditures within established authority thresholds

Partnership with Owner
Serve as primary point of contact for owner, providing proactive, transparent updates through structured weekly reporting and check-ins
Translate ownership's strategic vision into operational execution
Surface risks, opportunities, and recommendations with confidence and clarity

WHAT WE'RE LOOKING FOR

Required Qualifications
3+ years of proven experience as a General Manager, Operator or Senior Operations Manager in a service-based industry
Demonstrated success developing and holding teams accountable to disciplined, documented operational processes
Experience managing office/administrative staff, sales and field teams simultaneously
Strong financial acumen, including P&L ownership and budget management
Excellent communication skills with the ability to keep stakeholders informed and confident
Highly organized, solutions-focused, advanced problem-solving skills and composed under pressure
Integrity and transparency in all aspects of leadership and communication

Preferred Qualifications
Experience managing a seasonal workforce, including staffing ramp-up and retention planning
Background in field service operations with technician or route-based teams
Proficiency with field service management software (scheduling, dispatch, CRM platforms)
Track record of success operating with high autonomy

WHAT SUCCESS LOOKS LIKE YEAR ONE

Day-to-day operations run smoothly and predictably, with documented processes the team follows with confidence
Peak season is executed seamlessly the right people are in place, standards are upheld, and customers are delighted
The team is engaged, accountable, and growing in their roles
Ownership has full confidence in on-site leadership and receives consistent, proactive communication
The business is operationally strong and accelerating toward its next stage of growth

WHY THIS OPPORTUNITY IS DIFFERENT

Compensation & Financial Upside
Competitive base salary: $100,000-$120,000 based on experience
Performance bonuses tied to real, achievable operational and revenue targets
Long-term equity share incentives as the company grows, you grow with it financially. This is ownership-level thinking for the right candidate.

Additional Benefits

Growth & Advancement:

• This role grows as the company grows. We are building a leadership team, not just filling a position. As we scale, we will promote from within and the GM who helps build this company has a direct path to expanded title, responsibility, and compensation.
• Be part of the leadership conversation from day one. Your perspective, experience, and ideas will matter here.
• Join at the moment it counts early enough to shape the culture, systems, and team, with the stability of an already-profitable, established business behind you.

Paid Time Off & Paid Holidays
Company-provided uniforms show up ready, on us
Workday use of company vehicles no wear and tear on your personal vehicle
Health Care Reimbursement the company contributes funds you use to purchase the health coverage that works best for you and your family, on your terms