General Manager Home Service Company

Job Description

Job Description

BUILD THE NEXT CHAPTER: GROUND-FLOOR GM ROLE WITH EQUITY

We are a well-established, profitable service-based company entering an exciting new chapter of intentional, strategic growth — and we are looking for the right General Manager to grow with us.

This is a rare opportunity to step into a key leadership role at an inflection point: the moment when a strong, proven business builds the team and infrastructure to scale significantly. The person who joins us now will not just manage what exists — they will help shape what this company becomes. As the company grows, so does this role's opportunities. Leadership opportunities, expanded responsibility, and long-term financial upside are all on the table for the right person.

If you are an experienced service industry operator who is energized by building something, not just running something, we want to meet you.

WHAT YOU'LL DO

Operations & Process Leadership

• Develop, implement, and continuously improve documented operational processes across all areas of the business

• Build and maintain a culture of consistency, accountability, and quality

• Oversee daily scheduling, dispatch, routing, and end to end workflow to ensure efficient, high-quality service delivery

• Track key performance metrics, identify opportunities for improvement, and execute solutions with urgency

Team Leadership & Development

• Lead, mentor, and develop a team of office, field, and support staff

• Establish clear performance expectations and hold the team accountable to them with consistency and fairness

• Manage the full employee lifecycle — recruiting, onboarding, coaching, and performance management

• Foster a positive, high-performance workplace culture that attracts and retains top talent

• Lead seasonal staffing efforts, including workforce planning, ramp-up, and year-round retention strategies

Customer & Account Management

• Champion an exceptional customer experience at every touchpoint

• Serve as the point of escalation for customer concerns, resolving issues with professionalism and urgency

• Maintain and grow relationships with key accounts and community partners

Financial Management

• Own P&L awareness and actively manage expenses to budget

• Participate in annual budget planning and provide regular financial reporting to ownership

• Approve vendor relationships and expenditures within established authority thresholds

Partnership with Owner

• Serve as primary point of contact for owner, providing proactive, transparent updates through structured weekly reporting and check-ins

• Translate ownership's strategic vision into operational execution

• Surface risks, opportunities, and recommendations with confidence and clarity

WHAT WE'RE LOOKING FOR

Required Qualifications

• 3+ years of proven experience as a General Manager, Operator or Senior Operations Manager in a service-based industry

• Demonstrated success developing and holding teams accountable to disciplined, documented operational processes

• Experience managing office/administrative staff, sales and field teams simultaneously

• Strong financial acumen, including P&L ownership and budget management

• Excellent communication skills with the ability to keep stakeholders informed and confident

• Highly organized, solutions-focused, advanced problem-solving skills and composed under pressure

• Integrity and transparency in all aspects of leadership and communication

Preferred Qualifications

• Experience managing a seasonal workforce, including staffing ramp-up and retention planning

• Background in field service operations with technician or route-based teams

• Proficiency with field service management software (scheduling, dispatch, CRM platforms)

• Track record of success operating with high autonomy

WHAT SUCCESS LOOKS LIKE — YEAR ONE

• Day-to-day operations run smoothly and predictably, with documented processes the team follows with confidence

• Peak season is executed seamlessly — the right people are in place, standards are upheld, and customers are delighted

• The team is engaged, accountable, and growing in their roles

• Ownership has full confidence in on-site leadership and receives consistent, proactive communication

• The business is operationally strong and accelerating toward its next stage of growth

WHY THIS OPPORTUNITY IS DIFFERENT

•Compensation & Financial Upside 
Competitive base salary: $100,000-$120,000 based on experience

• Performance bonuses tied to real, achievable operational and revenue targets

• Long-term equity share incentives — as the company grows, you grow with it financially. This is ownership-level thinking for the right candidate.

Additional Benefits

• Growth & Advancement: 

• This role grows as the company grows. We are building a leadership team, not just filling a position. As we scale, we will promote from within — and the GM who helps build this company has a direct path to expanded title, responsibility, and compensation.
• Be part of the leadership conversation from day one. Your perspective, experience, and ideas will matter here.
• Join at the moment it counts — early enough to shape the culture, systems, and team, with the stability of an already-profitable, established business behind you.

•Paid Time Off & Paid Holidays

• Company-provided uniforms — show up ready, on us
• Workday use of company vehicles — no wear and tear on your personal vehicle
• Health Care Reimbursement — the company contributes funds you use to purchase the health coverage that works best for you and your family, on your terms