Automotive Service Advisor

*Internal Applicants Only* Job Title: HVACR Technical Service Advisor Full Time/Exempt IN/IL/WI/IA Area Reports to: Director of Technical Services Attention Applicants: We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box. Any questions? Please contact Meghan Allen in HR @ General Summary: The Technical Service Advisor (TSA) is responsible for effectively responding to and troubleshooting technical questions from internal and external customers. Areas to be covered will include parts of IN, IL, WI, IA. Responsibilities Include : The TSA interacts with manufacturers and promotes improvements in products; maintains accurate records of field visits; makes visits to job sites with dealers as necessary; attends semi-annual Tech Service Advisor meetings; maintains technical literature; continues education regarding new and changing HVACR equipment/products. Requirements Include : The TSA must be able to travel in order to perform job duties. Proven background and experience in the HVACR field with the ability to troubleshoot effectively. Proficient knowledge of electricity, and heating equipment, both gas and oil. Proficient knowledge of air conditioning, heat pumps, duct system design, ventilation, refrigeration, and Hydronics. Ability to accurately size and match equipment. Ability to communicate effectively at all levels in a professional manner and teach/give clear instruction. This may be obtained through technical training and job experience. Knowledge and understanding of R.E. Michel's major product lines. Ability to maintain accurate records via paper, electronic tracking, and spreadsheets. Proficient use of computer programs such as Word, Excel, and Outlook/Email. What is R.E Michel Company? The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride! Why Work for Us? We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry. R.E. Michel Company Benefit Package Includes: Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24-Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents Short- and Long-term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage- Discounts on Entertainment, Shopping and MORE! Access to LifeMart- Discounts on Hotels, Apple Products and MORE! Career Advancement Opportunities & On-site training courses Weekly Pay- Every Friday Please Note: When you click on the Apply Online Now button below, and we hope that you do, you will be redirected to RE Michel's Applicant Tracking site "localjobsnetwork.com" this is where you will complete your application for employment and provide a copy of your resume if required.