Customer Service Representative (3 Positions)

Important Notice: Arlington County requires all applicants to thoroughly complete each section of the application, including prior job responsibilities, duties, and supplemental questions. While you may attach a resume, it will not replace a completed application. Incomplete applications will not be considered.

The Arlington County Department of Parks and Recreation is seeking multiple Customer Service Representatives (CSR) to provide customer and facility support at Arlington Mill Community Center, Thomas Jefferson Community Center, and Walter Reed Community Center. The CSRs will be expected to assess customers’ needs and refer to the appropriate program resource and recognize and respond to emergency situations.

Arlington Mill Community Center features a full-size gymnasium striped for basketball, and pickleball, multi-purpose rooms for various types of programming and meetings, a senior center, a teen lounge, a game room, a fitness room, an Esports Gaming Lounge, two story garage and home to two non-profit agencies. Additionally, the outdoor amenities include a multi-use plaza and a small playground.

Thomas Jefferson Community Center is a joint-use facility with Arlington Public School that features a large gymnasium area with an indoor track, basketball, volleyball, and pickleball courts; an auxiliary gym area, fitness room, personal training area; free weight room; arts studio; woodshop; large multipurpose room, game room, locker rooms, concession area and stock room. Additionally, outdoor amenities include two synthetic multiuse fields, a small playground, basketball and tennis courts.

Walter Reed Community Center features meeting rooms, multipurpose rooms, a game room, and a full-size gymnasium, and 55+ Outdoor amenities include a playground, sensory garden, basketball court, and the only dedicated pickleball courts in Arlington County.