Access Coordinator - Patient Services

Access Coordinator - Patient Services

Angier, NC $34,499 - $46,099 a year

Job Type: Full Time

Summary: This role ensures smooth patient flow within the office by managing accurate and timely entry of charges, initiating new patient medical records, scheduling patient visits efficiently, and submitting reports promptly.

Key Responsibilities:

• Complete new patient information packets, including consents, insurance forms, and other clinical documents.
• Verify and update patient demographic and insurance information in the computer system.
• Schedule appointments for follow-ups and procedures, determining the appropriate provider, appointment length, and timing.
• Accurately post charges to the correct patient accounts and collect payments, preparing receipts.
• Maintain and balance the cash drawer, ensuring proper closure at the end of shifts.
• Respond to basic patient inquiries regarding bills and insurance.
• Direct patients to the appropriate clinical areas.
• Perform other duties as assigned.

Education: High school diploma or equivalent required.

Experience: Minimum of one year clerical experience; medical office or significant public contact experience preferred.

Skills and Abilities: Ability to interact compassionately with patients under stress, strong organizational and planning skills, proficiency with office equipment, and effective verbal communication.

Physical Requirements: Ability to read printed and digital data, manual dexterity, visual and auditory acuity, and capability to lift, stoop, bend, kneel, reach, and sit for extended periods.

This position serves a diverse population in a regional healthcare setting in the Southeastern United States, providing essential support to ensure a positive patient experience.