Assistant Box Office Manager | James L. Knight Center - Miami, Florida

Job Title

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!

The Role

Assists the Box Office Manager in overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates:

• Assists the Box Office Manager with all box office functions.
• Manages the box office when Box Office Manager is out and for smaller events.
• Assists Box Office Manager with building and modifying all ticketed events.
• Helps with building presales as requested by the Sales Manager.
• Maintain a presale and on sale calendar.
• Returns unsold presale inventory to the general public on sale on a timely manner.
• Maintains accurate inventory of all tickets distributed and available for sale.
• Monitors daily ticket sales for all upcoming events and communicates information to facility management and promoter as needed.
• Monitors presales scheduling and inventory.
• With box office manager, maintain files for each event including holds, comp tickets, audits, etc.
• Assists with supervising the ticket sellers.
• Sells tickets as needed.
• Prepares and submits box office statements for settlements as needed and daily reports of business transactions to the finance department.
• Assists with the distribution of tickets.
• Processes group sales orders and complimentary ticket requests.
• Assists with preparation of the final Box Office statement for settlement of each event.
• Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
• Maintains files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
• Maintains accurate count of tickets sold.

• Assists the Box office Manager with management of Ticket Sellers. Carries out supervisory responsibilities in accordance with SMG's policies and applicable laws.
• Assists in interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

Qualifications

• Ability to work with minimal supervision
• Ability to work flexible hours based on events, including daytime, evening, weekends and holidays, as needed
• Must be able to speak, read, and write English
• Must have professional attitude and appearance

Education and/or Experience

• High school diploma or general education degree (GED)
• 1 to 2 years related experience required
• Or equivalent combination of education and experience
• Experience in accounting and customer service essential
• Box office experience in a similar environment strongly preferred
• Supervisory experience desired

Skills and Abilities

• Excellent communication, problem solving and organizational skills required
• Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation
• Knowledge of supervisory principles and practices
• Ability to coordinate and schedule staff
• Excellent good customer service and public relations skills
• Demonstrated knowledge of ticket selling/box office operations
• Ability to count money, make change accurately
• Experience with spreadsheets and computerized ticket systems desirable.

Compensation

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Working Conditions

Onsite: James L. Knight Center - Miami, Florida

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.